Communication Consultant

This position will support the Customer Support Division in the Card Services line of business. Manages internal advisor communications, including departmental web site, weekly publication vehicle, and one employee. Conducts needs/skill gap analysis to identify opportunities to improve the performance of our operational partners, or to help prepare our operational partners for upcoming change. Identifies opportunities to improve the performance of our operational partners by ensuring that front line employees have the information they need to do their jobs. Determines information that employees need to respond to change or work in a business as usual environment. Determines the most effective method for providing this information. Develops communication materials working with subject matter experts/line of business. Produces materials for various delivery methods, including: on-line just-in-time publication, periodic on-line publications, on-line information repositories, and paper based communications. Manages projects independently. Measures the effectiveness of communication tools and identifies opportunities to improve communication effectiveness.
REQUIREMENTS


A Bachelor's degree or equivalent work experience required, Master's degree a plus in education, instructional design, technical communication or related field preferred. A minimum of 2 years experience writing technical documentation, designing learning interventions, and conducting needs analyses and evaluations. A minimum of 2 years experience and skill in writing technical materials and coaching another employee. Must have ability to work independently and with a team. Must have ability to work on multiple tasks/projects and meet deadlines. Requires excellent verbal and written communication skills. Must be detail oriented, have strong relationship building and project management skills. PC proficiency including Microsoft Office software (e.g. Word, PowerPoint, Excel) and web tools (e.g. FrontPage, HTML, Photoshop) are necessary.