Clerk.Customer Service.Des Moines

Job Summary:Reporting to the supervisor, complete the clerical tasks assigned by the supervisor in accordance with corporate guidelines. Provide accurate, friendly quality service to customers when processing customer transactions. Perform all duties assigned by the supervisor. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times.Responsibilities and Duties:1. Provide prompt and courteous service: both on the phone and in person.
A. Demonstrate friendliness and proper phone etiquette with every customer.
B. Maintain a professional appearance and work area consistent with the Handbook.2. Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.3. Be familiar with procedures for handling all aspects of customer complaints or disputes.4. Resolve any customer complaints in a friendly, courteous manner. Advise the supervisor of all serious complaints or incidences.5. Compile information needed for various reports and assist in coordinating project-oriented duties at the direction of the supervisor.6. May receive payments from customers at the counter in the form of cash, check or draft. May process gate release, locate proper documentation for release and forward documentation of the sale to Accounting.7. Perform various general clerical duties; maintain various files and data; produce reports and correspondence for the supervisor.8. Practice and promote teamwork at all times. Set a good personal example of attitude and performance.9. Maintain a good flow of communication with the all office personnel.10. Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety. Advise Facilities of all breakdown and maintenance needs immediately.11. Make sure all area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately to the supervisor.Educational Requirements and Qualifications:High School Diploma or GED preferred. No clerical experience necessary.Physical Requirements:The physical activity requirements of the position are Light to Medium Physical Work. (Refer to Policy HR-200 for definitions)Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. (Refer to Policy HR-200 for definitions)Physical Working Condition:
This position is subject to inside environmental working conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with automobile operations and emissions.
REQUIREMENTS
See Above / gj-hh