Claims Call Center Representative

The Claims Customer Service Rep will answer incoming telephone calls and communicate with clients regarding benefits, status of claims and policies. They will work closely with the intake nurses, examiners and file coordinators. Assist clients with claims billing problems. Special projects as required.
COMPANY PROFILE:
AEGON’s Long Term Care Division, located in Bedford, TX (DFW Metroplex), remains committed to enhancing our financial results through creativity, innovation, risk management, and service while treating our policyholders, employees and other customers with integrity and respect. Our employees are considered to be one of the best teams in the industry when administering our products that are designed to meet the long-term health care needs of our customers during their retirement years. Our products provide insurance coverage for confinements in a nursing home or assisted living facility, or for professional and non-professional care received in the home or community usually due to a prolonged illness or disability.
Our long-term care team relies on responsive contributions from accountants, actuaries, attorneys, information technology specialists, customer service specialists, claims specialists, and compliance/regulatory specialists.
We offer a comprehensive benefit package and a welcoming and friendly working environment that includes free parking, year-round business casual attire with casual dress Fridays, and health club reimbursement. Our employees actively serve on a variety of company sponsored committees, including charity, employee appreciation, health and safety, special functions, and care committees. Many employees are active in community activities including the Alzheimer’s Walk, N.E.E.D. food drive, United Way, Carter Blood Drive, CPR Classes, and Toastmasters.D/FW location is home to the five million plus population that takes up 12,800 square miles (which is larger than nine states) and makes up one of the fastest growing regions in the country. Our Bedford location is convenient to both Dallas and Fort Worth.
REQUIREMENTS
• Ability to type accurately
• Ability to work within a Windows Operating system and related programs
• Ability to communicate policy information in a clear and detailed manner
• Ability to be a team player
• General insurance knowledge
• High School diploma or GED is required
• Knowledge of Windows, Microsoft Word and Excel or similar programs required
• Minimum of one (1) year of general office or insurance customer service/claims/call center experience required, preferably in long term care insurance
• Knowledge of medical terminology is preferred
• General Insurance Industry knowledge