Call Center Dispatcher

Join our growing top notch organization. Glory (USA)Inc. a national leader in computerized banking systems and coin and currency cash handling equipment for the banking, retail, casino and armored car industries has an immediate need for a Part-Time Call Center Dispatcher with good computer and communications skills. Working hours will be 2:00PM to 7:00PM or as determined by the groups supervisor Monday through Friday. The candidate we seek will take service calls from customers and dealers, open service calls on a computer using Great Plains software, dispatch service calls to the appropriate field service technician, track and order parts for field service technicians, monitor call tickets and escalate open calls as necessary, update customers on status of service calls and close calls.This position will work closely with Glory field service technicians, help desk personnel, sales and service managers customers and dealers.
REQUIREMENTS
Requirements:

-Bi-lingual Spanish and English preferred but not required.
-Good communication skills with superior telephone etiquette and customer relations skills
-Must have basic computer knowledge with the ability to work on a PC
-Ability to listen intently and write clearly with superior follow up discipline.
-Must be reliable with good attendance and punctuality .


YOU MUST BE LEGALLY ENTITLED TO WORK IN THE UNITED STATES AND IMMEDIATELY AVAILABLE TO BEGIN WORK IN THE LOCATION SPECIFIED.

Glory USA, Inc. is proud to be an Equal Opportunity Employer