Call Center Analyst

Division#: 22-0003Division Name: TX Integrated Eligibility and Enrollment ServicesJob Responsibilities: Develops and maintains reports in areas including call center performance, mailing, premiums, eligibility, enrollment, and field services; Generates and analyzes reports in accordance to a set schedule determined and approved by Customer Care Center Manager; Extracts, reviews, and analyzes ad-hoc data on a daily basis; Develops specialized or one-time customized reports, as required; Provides reports and background information to staff and external sources as required; Works with users to determine test criteria for systems modifications; Develops, tracks and monitors routine ad-hoc reports; Conducts tests and evaluates test results; Utilizes MAXe3 and other systems applications for report development; Develops written reports and summaries of reports for internal and external sources; and Performs other duties as may be assigned by management.
Education/Experience Two (2) years of experience in an analytical or quantitative position in health or human services field; Ability to use spreadsheet, database, and reporting software; Ability to perform basic programming tasks; Ability to understand and evaluate complex processes for testing purposes; Ability to develop and execute test plans; Strong analytical skills; Excellent organizational, interpersonal, written, and verbal communication skills; Ability to perform comfortably in a fast-paced, deadline-oriented work environment; Ability to successfully execute many complex tasks simultaneously; and Ability to work as a team member, as well as independently. Knowledge and work experience with State programs (i.e. CHIPS, TANF, Food Stamps, Medicaid or LTC) is preferred.
MAXIMUS is one of America's leading government services companies devoted to providing program management, consulting and information technology services. The Company has more than 5,200 employees located in more than 280 offices in the United States, Canada and Australia.NO RELOCATION ASSISTANCE IS AVAILABLE FOR THIS POSITIONWe recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.
MAXIMUS is an Equal Opportunity and Affirmative Action Employer, M/F/D/V. REQUIREMENTS
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