Call Center Advisor - Part-Time; 6pm-9pm M-F (rotate Sat &

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Research and resolve customer disputed transactions via systematic input. Must be able to express empathy towards customer's perspective and understand diversity. Maintain professionalism under all circumstances. Independently resolve some level of customer issues where policy and procedures are not clear cut. Able to apply federal regulation and processor (VISA, ATM shared network) requirements on a situational basis. Identifies and communicated opportunities for process improvement.



Must be able to work 6pm-9pm M-F.





































REQUIREMENTS
Previous in-bound call center experience Self-starter with strong organizational skills. Ability to comprehend the credit card industry and related company policies as it pertains to resolving merchant dispute. Ability to comprehend Visa and MasterCard guidelines and Federal Regulation E. Excellent verbal and written communication skills are required for frequent customer interaction. Excellent reading comprehension and problem-solving skills. Adaptability, dependability, and flexibility needed to keep up with changing work assignments and work schedule. Customer-focused, understanding of individual customer needs. Can adapt to the needs of challenging calls (ie: diffusing customer anger, negotiating with merchants). Ability to remain professional in all circumstances to customers, merchants, and teammates. Strong computer navigation skills and typing skills. MS Word, Excel. Multi-lingual skills a plus. Previous merchant dispute/chargeback experience preferred.

JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V