CUSTOMER SERVICE TEAM LEADER - Copy Center - Jacksonville, FL

Your interest in Pitney Bowes Management Services (PBMS) shows you're ready for an exciting, challenging career.

PBMS is part of Pitney Bowes, Inc., a strong company with an 80+year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people.

What exactly are business services? In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.

What's the result? PBMS lets customers focus on growing their businesses while our teams support their operation.

At PBMS, our first priority is our customers. They are our reason for being in business and we must work everyday to exceed their expectations. By understanding the customers needs and delivering quality results every time, PBMS employees keep customers satisfied every day.

Key responsibilities include:
. Supervise Customer Service Associates
Operate digital copier to image documents in quantities requested,

monitor quality within the site; check to ensure quality of the output.
Read information on job ticket to determine operations and specifications

to be performed on the job; interpret work request for copying to determine type,

size, and color of paper required arrangement of document, number of copies and imposition.

. Check color consistency on the Color Copier; check B&W toner density consistency on the B/W copier.

. Record daily production; must be able to meet production goals.

. Operate inline booklet maker/binding machines to assembly (i.e. collate and attach catalog pages,

brochures, etc.) to release as required.

. Cross-train in all areas of production/bindery.

. Handle maintenance of the print devices; maintain a clean, organized work place. Handle time-sensitive material
Perform duties and special requests as assigned by management
Balance workload; provide guidance and direction to team; serve as
focal point for communication with customer and company personnel
Ensure operating and quality standards are met based on service
objectives
Maintain accuracy of required reports, logs and measurements
Ensure the highest levels of customer care
Ensure adherence to business guidelines, safety & security procedures
Responsible for all aspects of equipment; make appropriate equipment
recommendations
Provide constructive feedback and recognition to team
Support financial results by minimizing site waste and rework
REQUIREMENTS


With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.

PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.

PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.

PBMS is currently seeking Customer Service Team Leaders who are customer service oriented and career-minded; and, who are able to work in a fast paced production environment.

The successful candidate must be able to demonstrate the following
qualifications:
High school diploma or equivalent (GED) preferred, and previous digital printing experience.
2 years supervisory experience required

Minimum of 1-year customer service related experience required

. Computer literacy is required (Microsoft Office)

. Must possess good math skills

. Must be able to solve practical problems and deal with a variety of concrete variables in situations where only

limited standardization exists.

. Must be able to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form.

. Must be able to stand and use hands to handle, touch, and manipulate objects; occasionally walking required.
Ability to communicate both verbally and written with customers and
company personnel
Ability to effectively work individually or in a team environment
Ability to handle multiple projects simultaneously
Strong organizational and administrative skills
Basic mathematical knowledge
Computer proficiency in email environments, MS Word/Excel or similar
programs
Heavy Lifting up to 55lbs. Specific vision abilities required by this job include color vision.

. Must be able to respond to frequent demands of high profile customer.

. Must work well under pressure to meet established deadlines.
. Ability to adhere and administer companies policies and procedures
Standing for long periods of time