CLIENT SERVICE SPECIALIST: Auto ID's

Job Description

In this role, you will manage the insurance certification databases and Auto ID Request database and related transactional activity on assigned accounts. This includes preparing client certificates; following up on requests; and preparing correspondence, reports and other documents as needed. You will manage the Auto ID Request database and related transactional activity for all clients; issue renewals; and process requests and vehicle additions received via the Internet. In addition, you will process cancellations and deletions of vehicle information; track cost of work performed for each client; and monitor state Auto ID regulations for changes.





Job Functions

· Assists in preparation of client's certificate compliance specifications.

· Assists in preparation of clients’ auto id requests

· Maintains communication with clients on the day-to-day status of certificate and auto id compliance.

· Prepares accurate, properly completed compliance request correspondence in accordance with Marsh Professional Standards.

· Follows up on compliance requests, and non-compliant certificates received.

· Administers other client programs as needed.

· Prepares correspondence, reports and other documents as needed.

· Attends internal client meetings with appropriate counterpart as needed.

· Participates in other projects/activities as needed.
REQUIREMENTS
· Exceptional customer service skills

· Computer literate - experience using Word and Excel

· Good organization and time management skills. Detail oriented.

· Ability to work effectively under pressure to meet deadlines. To prioritize.

· Strong communication skills-both written and oral.

· Desire to learn and be an integral team member.

· Typing speed -- 35 wpm

· General knowledge of major Property & Casualty insurance coverages a plus