CALL CENTER MANAGER

Coordinates and supervises the daily activities of the Hospital Call Center and Inpatient Scheduling/Transportation Departments. Provides support to staff and encourages ownership in their work process. Ensures that exemplary internal and external customer service is a priority and maintained at all times in the Call Center. Creates, implements and monitors processes that ensure the department fulfills its mission and meets or exceeds its goals. Works closely with the site directors, to ensure that the Call Center polices and procedures are followed at all sites throughout the hospital. Serves as the liaison between all departments served, to ensure that scheduling systems are utilized to their maximum efficiency and clinical production.
REQUIREMENTS
Previous experience managing a Call Center is preferred. Bilingual English/Spanish is preferred.