CAE-General Cust Support Rep 2 NCCC (10/09/06)

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POSITION SUMMARY:
The Customer Account Executive (CAE) is responsible for providing the highest level of customer service to our customers. Candidates must be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor. DUTIES AND RESPONSIBILITIES:

Elicit and record customer information and inquiries, following prompts from a computerized system.

Research service/equipment problems and document processes used to correct issues

Troubleshoot and resolve technical problems over the phone

Promote and sell cable services, enter and confirm sales

Process payments and enter credit card information

Punctual, regular, and consistent attendance
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.Qualifications
MINIMUM QUALIFICATIONS:

High school diploma or general equivalency degree

Two (2) years customer service experience in a high-contact, service-related environment

Proven ability to maintain composure in stressful situations and manage and diffuse angry or irate customers

Basic listening skills, with demonstrated ability to obtain key information and resolve service problems

Proven mathematical ability to calculate basic transactions

Demonstrated computer skills, which includes strong knowledge of Windows

Ability to work shifts, evenings, weekends and holidays

Punctual, regular and consistent attendance required.

Ability to work overtime as needed.
PREFERRED QUALIFICATIONS: (All minimum qualification plus the following)

One (1) year previous telephone-based customer service experience

One (1) year previous sales experience

Ability to work overtime, as needed.
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.To submit a resume for this position, please click on the "Apply Now" button. Please reference I-CAREERBUILDER.COM as the source through which you learned of this position.Job Requirements
Please see Job Description
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