CAE-General Cust Support Rep 1

Looking for a new career challenge? You're in the right place! If you're ready to seek new challenges and be a contributor in an organization that is an industry leader, why not join the many faces of Comcast? With an employee base of approximately 60,000 and a commitment to a diverse workplace, we offer opportunities in every region of the country. With positions from entry level to senior executive, in an array of areas including technical, creative, business and administrative, Comcast is the company that you're looking for.Become one of the many faces of Comcast today. Your new career may be only a few clicks away!
Handles medium to high volume of calls, covering full range of customer services in a prompt and professional manner obtaining all information for resolution of transaction.
Answers customer questions regarding billing, service problems, products and features.
Corrects errors and discrepancies on customer billings as necessary.
Targets customer interests with a variety of product and service offerings.
Prepares work orders for maintenance requests after determining if field visits are required and ensures appropriate follow-up procedures are met.
Performs billing and posting of customer accounts.
Resolves delinquent account balances.
Obtains assistance from Coordinator or Supervisor for complex inquiries.
Represents Comcast in professional and positive manner in all situations.
Performs other related duties as assigned. Flexible to work any set schedule between 7AM-11PM, which could include evenings, weekends and holidays.
Punctual, regular, and consistent attendance.Qualifications
High School diploma or the equivalent in work experience and self-study.
Previous customer service/sales experience.
Personal computer knowledge necessary.Ability to work overtime, as needed. Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.To submit a resume for this position, please click on the "Apply Now" button. Please reference I-CAREERBUILDER.COM as the source through which you learned of this position.Job Requirements
Please see Job Description
For your privacy and protection, when applying to a job online:

Never give your social security number to a prospective employer, provide credit card orbank account information, or perform any sort of monetary transaction.