Bilingual Technical Support Rep - JOB FAIR

ALLTEL is a customer-focused communications company with more than 12 million customers and $8 billion in annual revenues. ALLTEL provides wireless, local telephone, long-distance, Internet and high-speed data services to residential and business customers in 26 states.
At ALLTEL, you'll find an enthusiastic, creative atmosphere where employee individuality is encouraged through down-to-earth leadership. We're a team at ALLTEL. From high-tech development sales and service to financial accounting, to challenging information technology and upper-level management, our team-oriented philosophy includes more than 20,000 employees throughout the world.Job Description: Position is responsible for receiving inbound customer calls via the IVR system or inter-departmental transfers. Using various systems and applications, representative is responsible for providing troubleshooting assistance to customers to determine why the service, equipment or feature is inoperable in the local network or in a roaming scenario. Services include: Wireless, Paging, Wireless Internet, and various wireless features. Assist in special projects and other duties as assigned.Minimum Annual Pay: $27,100.00
Minimum Hourly Pay: $13.03There is no relocation package offered for this position.
REQUIREMENTS
Minimum Requirements:Type at least 45 wpm. Excellent computer skills and customer service skills, knowledge of clerical accounting for purchase/credit transaction, good verbal, written and interpersonal communication skills, the ability to retain detailed information, complex problem solving skills, good organizational skills and the ability to handle multiple tasks. Must be able to work a flexible schedule to include evenings, holidays and weekends.Education:High School Diploma or equivalent required.Experience:2-5 years total experience; 1-2 years customer service or call center experience.Qualifications:1-2 years technical support experience.