Bilingual Staffing Specialist

We're growing!!!! If you're interested in an exciting career that allows you to grow in leaps and bounds then please see the details regarding our Bilingual Staffing Specialist position. We are located in the following cities: Athens, Circleville, Chillicothe, Columbus, Dayton, Delaware, Dublin, Grove City, Lancaster, London, Marysville, Mansfield, Marion, Newark, Springfield, Troy, and Wilmington.


Bilingual Staffing Specialist


SUMMARY:
The Staffing Specialist is responsible for: 1) delivering high quality service to customers and temporaries by matching skills of temporaries to customer needs, 2) developing and retaining business by providing outstanding customer service, and 3) performing a variety of administrative tasks that support the overall mission of quality performance and service. 4) MUST be fluent in both English and Spanish.

PRIMARY FUNCTIONS:
•Obtain detailed assignment information from customers and utilize it to provide effective customer service.
•Interview and assess applicants to evaluate their qualifications for assignments.
•Administer the training of temporary employees to upgrade their skills for assignments.
•Fill customer work orders with qualified temporaries.
•Monitor temporary employee attendance and performance.
•Troubleshoot to resolve the problems or complaints of customers and temporaries.
•Coach and counsel temporaries to ensure quality performance and job satisfaction.


Business Development
•Conduct outside service calls to ensure quality customer service and expand business.
•Conduct outside service calls to reactivate inactive customer accounts.
•Recruit temporary employees to form a pool of applicants for high demand skill areas.


Administrative Support
•Answer telephone to provide desired information for customers and temporaries.
•Maintain customer and temporary employee records to ensure completeness and accuracy.
•Check the credit ratings of customers.


SECONDARY FUNCTIONS:
•Process unemployment claims of temporaries.
•Complete Workers' Compensation, insurance, accident and OSHA forms of temporaries.
•All other duties that may arise to ensure successful operation of iforce


To view other exciting opportunities with iforce please visit our website at www.iforceservices.com and click on the Jobs tab.
REQUIREMENTS
QUALIFICATIONS:
•MUST be fluent in English and Spanish
•High School diploma or equivalent required; bachelor's degree or equivalent business experience helpful.
•At least 1 year of previous customer service or appropriate business experience a plus.
•Ability to communicate effectively with others.
•Problem solving ability.
•Ability to shift back and forth between two or more tasks.
•Ability to influence the opinions or decisions of others (e.g., customers and temporaries).
•Ability to remember information (e.g., policies, procedures) or find it as needed.
•Ability to access areas where needed people, information or equipment are located.
•Ability to understand and accurately apply basic math skills.
•Ability to make competent use of work related equipment and materials.
•Cooperative, team oriented, patient, calm under pressure, and able to work independently.
•Strong PC skills and the ability to navigate within the iforce systems is critical.
•Ability to travel to local customer sites as needed.