Bilingual Customer Service Rep - (JW11013)

This position acts as a focal point for incoming phone inquiries on customer service line. Customer Service Reps interface continuously during the day with mortgage customers to answer phone inquiries on any of PHH products or services. Main focus of activity involves verbal phone discussions. Must be adept at listening to and determining reason for call, clearly answering questions, providing needed information, and initial problem solving. Must be able to clearly explain actions and rationale for actions taken. Job requires incumbent to be able to engage in initial problem solving activity with callers. Must be adept at diagnosis of problem, determining whether it can be solved directly, identifying and involving others who need to be involved.Fluent in both English and Spanish. One year previous customer service experience required. MUST be able to operate in a WINDOWS environment. Knowledge of Microsoft Word and Excel preferred. Will attend a 3 week training class, incorporating classroom and hands on or practical training. Must receive 80 percent on first test and maintain average throughout.(Various Shifts Available)We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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