Bilingual Client Service Representative

Group Benefit Services, Inc. is a premiere Third Party Administrator providing a full spectrum of products and services designed to support the distribution, delivery, and administration of employee benefits for groups of all sizes. We offer a great work environment along with a competitive salary and comprehensive benefits package. We currently have an immediate opportunity for a Bilingual Client Service Representative position at our Hunt Valley, MD office.The Bilingual Client Service Representative position will responsible for identifying, researching and resolving provider and insured inquiries regarding claims processed in the department.·Perform thorough and accurate research in a timely manner.
·Follow-up by telephone or written correspondence with providers/members on all relevant claims issues.
·Communicate effectively with a professional and courteous disposition at all times.
·Verify benefit eligibility/membership and coverage type.
·Determine appropriate co-pay, coinsurance and deductible information according to plan documents.
·Send appropriate correspondence to providers/members requesting additional information as needed.
·Meet or exceed productivity and quality requirements.
REQUIREMENTS
·High school diploma or equivalent
·Excellent written and verbal communication skills
·Must be bilingual in English and Spanish
·Excellent analytical skills
·Interpersonal skills
·Excellent organizational skills and ability to work independently
·Previous experience with CPT and ICD-9 coding structures
·Thorough knowledge of PPO structures
·Successful completion of course in medical terminology
·Minimum of 2 years experience processing medical insurance claims or fielding inquiries regarding medical insurance claimsInterested candidates are encouraged to forward their resume and salary requirements.