Beneficiary Support Representatives

Searching for a career that is worthy of your dedication and talent? At TriWest Healthcare Alliance, a healthcare delivery support network for the Department of Defense, you’ll contribute to the health and well-being of the men and women who serve our country. Join us in the excellent opportunity to give back to those who work so hard at preserving our freedom.

This position will require a Department of Defense (DoD) background check which includes completing the Standard Form 85P questionnaire and fingerprinting. DoD does NOT allow non-US citizens to begin work in this position prior to completion of the background checks, a process that can take several months. Tri West will NOT hold a position open during the pendency of the background checks.

Beneficiary Support Representatives
These individuals will assist the clinical staff in the referral and authorization process; answer beneficiary and provider questions from the telephone queue about all aspects of the TRICARE program; makes entries into the call record system and medical management systems.Job Requirements
- High School Diploma or G.E.D. with 2 + years of administrative and/or medical office experience
- Prior experience in a customer service environment involving medical or hospital personnel is preferred
- One year of TRICARE experience
- Managed care experience preferred
- Excellent communication skills
- Experience with telephone queue systems
- Ability to organize, coordinate, and follow through with routine processing
- Able to handle multiple tasks and manage time effectively
- Able to work with minimal supervision
- Demonstrate flexibility, adaptability and problem solving skills
- Good working knowledge of computers and data entry

To review the specific job requirements, please go