Associate Customer Specialist

Do you enjoy being busy with a variety of responsibilities? Do you enjoy talking to customers and problem solving? This career position offers variety, responsibility, customer contact, administrative duties and team interaction. We are CT Corporation, a Wolters Kluwer business, located in Washington D.C. Our company was founded in 1892 and our corporate office is in New York plus over 30 branches countrywide. Our main business is assisting corporations maintain their legal compliance requirements with the Secretary of State's office.

This position is a combination of taking incoming calls from our corporate and legal customers and helping determine the correct forms to file, assist them in meeting filing deadlines and recommending any additional paperwork they may need to complete to maintain their standing with the Secretary of State. You will also be responsible for entering the order into the order entry system and following up to ensure the order is received and processed by the Secretary of State's office. If any information is missing, you will contact the customer and resolve the missing paperwork.

This is friendly, business casual office that values all of its team members. If you have a passion for customer service, are comfortable communicating with all levels of management, enjoy working with detail and always go the extra mile for you customer, we would like to hear from you! We offer excellent benefits that begin your first day of employment and believe in promoting the careers of our employees forward.
REQUIREMENTS
oBA/BS degree required
o1 to 3 years of customer service with problem solving
oPositive, energetic and motivated attitude
oKnowledge of MS Office; accurate keyboarding skills
oBanking, legal, or public experience is a plus but not required

EOE

Wolters Kluwer offers a wide variety of competitive benefits to help meet your needs and to help you balance your work and personal life. Benefits include choices for medical, dental and life insurance; a 401(k)/profit sharing plan; disability plans; a flexible holiday and paid time off program; domestic partner benefits; and tuition and adoption assistance, among other plans and programs.

Wolters Kluwer is one of the world's leading publishers and providers of information products and services. The company's core markets are in the health, tax and accounting, corporate, financial services, legal and regulatory, and education sectors. Wolters Kluwer has annual revenues (2004)of EURO 3.3 billion, employs approximately 18,400 people worldwide and maintains operations across North America, Europe and Asia Pacific. Headquartered in Amsterdam, the Netherlands, Wolters Kluwer depositary receipts are quoted on the Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. wolterskluwer.com