Assistant Front Office Manager

Gaylord Entertainment (NYSE:GET), a leading hospitality and entertainment company based in Nashville, Tenn., owns and operates three industry-leading brands -- Gaylord Hotels (www.gaylordhotels.com), its network of upscale, meetings-focused resorts; ResortQuest International (www.resortquest.com), the nation's largest vacation rental property management company; and the Grand Ole Opry (www.opry.com), the weekly showcase of country music's finest performers for 78 consecutive years. The Company's entertainment brands and properties include the Radisson Hotel Opryland, Ryman Auditorium, General Jackson Showboat, Springhouse Golf Club, Wildhorse Saloon and WSM-AM. For more information about the Company, visit www.gaylordentertainment.com.
The overall purpose of the Assistant Front Office Manager is to provide employees with the necessary tools and information needed to ensure flawless service to our guests and to handle guest resolution issues related to the Rooms Division. To oversee all administrative tasks related to the Front Office. To support and represent the Front Office Manager in their absence.The Assistant Front Office Manager is also responsible for the direct supervision and motivation of Front Desk employees. Ensure efficient operation of the Front Office by partnering with Guest Services Training Manager in evaluating training needs for current employees and administering appropriate on-the-job follow up training. Maintain knowledge and stay up-to-date on all functions of Front Office. Oversee all scheduling of Front Office employees; coach, discipline, write performance evaluations and appraisals with the goal of maximizing employee satisfaction and retention. Communicate key hotel and resort information to all Front Office employees in a timely manner. Monitor employee cashiering function, Sr. Cashier reports, rooms revenue and adjustments. Perform scheduled system checks and daily reporting functions. Stay abreast and follow through with all convention group demands and needs. Maintain documentation and billing for guest room relocations. Carry out all tasks/projects assigned by the Front Office Manager. Exhibit world-class service skills as well as Gaylord Opryland attributes of a positive attitude, strong work ethic, teamwork and a passion to serve.
REQUIREMENTS
High School diploma or equivalent required. Some college preferred
Minimum 2 years Hotel operations experience in guest contact areas
Minimum 1 year Hotel Front Office Supervisory/Leadership experience
Excellent verbal and written communication skills
Gaylord Entertainment offers a competitive, comprehensive benefits and compensation package. Gaylord promotes a Drug-Free workplace and is an Equal Opportunity Employer (EOE).