Area Operations Manager I (Print Production) - Charlotte, NC

PBMS is part of Pitney Bowes, a strong company with an 80+year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people. PBMS lets customers focus on growing their businesses while our teams support their operation. In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services. At PBMS, our first priority is our customers. They are our reason for being in business and we must work everyday to exceed their expectations. By understanding the customers needs and delivering quality results every time, PBMS employees keep customers satisfied every day.







As an Area Operations Manager in the Southeast Region, you will be the primary interface between PBMS and it's customers on all matters by maintaining high levels of client contact, especially at the executive level. You will also be expected to: develop relationships with customers to understand their perception of our services and their needs; identify and correct deficiencies; provide operating expertise and guidance to Customer Operations Managers on matters regarding staffing, operations, quality, and customer care; maximize potential for contract renewals by addressing service and pricing issues; capitalize on new or expanded services opportunities and achieve account(s) revenue and profitable budgets.







Key behaviors include:







Establish direction & goals - set achievable but demanding goals that are linked to the objectives of the client and PBMS.

Coaching & counseling - create a positive atmosphere of professionalism and support. Recognize & reward performance - reward employees for innovation, risk-taking, excellent performance and exceptional efforts to satisfy both internal and external customers.

Build commitment/leadership - set a model for employees that reflect the highest ethics, integrity and standards of excellence.

Managing diversity - demonstrate commitment to company efforts to achieve a diverse workforce.

Judgment & decision-making - make sound and logical decisions without unnecessary delay that proves to be correct and effective

Planning & organization - organize initiatives to achieve optimal results and critical timelines.

Quality management - demonstrate commitment and enthusiasm to quality tools to exceed client expectations.







With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you and a chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad. PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.







PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.










REQUIREMENTS


Pitney Bowes seeks an individual with proven customer relationship building and negotiation skills. This individual must have previous experience managing financial goals related to revenue and profitability of a minimum monthly revenue of $110K. In addition, the ideal candidate will possess the following qualifications:



Minimum 5 years proven leadership managing a minimum of 30 employees in a high volume, digital production environment preferably in the banking industry, while placing emphasis on quality

Minimum 5 years experience in a management role, managing frontline, supervisory, and management level individuals required

Excellent written and verbal communication skills; proven analytical skills

Planning, prioritization and organizational skills

Project management skills

Excellent conflict and resolution management skills

Understanding of P/L statement required

Computer proficiency in Microsoft Office Suite

Willingness to travel up to 35% of the time required

Desktop Publishing, Graphic Design, and Fulfillment experience a plus

Undergraduate degree preferred; Six Sigma Black Belt or MBA a plus