Application Support Representative

Application Support RepresentativeVCG, Inc. is a dynamic software development company building software solutions for the Staffing industry. We are seeking former Temporary Staffing Coordinators who are looking to build upon their knowledge and experience in the Staffing industry by becoming Application Support Representatives. Our Application Support Reps provide software support for our WebPAS, StaffSuite and Tempware software applications, which help staffing companies manage their front and back office processes. Responsibilities include:
Learning and staying current on all products and operating environmentsResponding to Customer calls in a ‘real-time’ environment.Researching, troubleshooting and resolving 2nd level Customer support calls in a timely fashion.Documenting software defects in a manner such that they can be effectively re-producedDocumenting all call activity in the support CRM system.
Experience working with relational databases such as Oracle or SQL Server, writing/troubleshooting Crystal Reports and experience with WebPAS, Tempware V and/or StaffSuite is a plus. Strong problem solving and communication skills are required.
REQUIREMENTS
Application Support Representative
College Degree or equivalent related experience.Experience in the Staffing Industry, preferably supporting payroll systems or processes.Experience in a Customer Support related job, supporting proprietary applications
Strong commitment to customer service.Excellent communication skills, written and verbal.Strong technical aptitude, hands on experience in a computer environmentStrong analytical and problem solving skillsStrong organizational skills and attention to detail.Must demonstrate ability to work independently.