Agent Guest Service

We have fun!! Gaylord Entertainment (NYSE:GET) is a leading hospitality and entertainment company based in Nashville, Tenn., which owns and operates three industry-leading brands – Gaylord Hotels (www.gaylordhotels.com), a growing number of upscale, meetings focused resorts; ResortQuest (www.resortquest.com), the nation’s largest vacation home network; and the Grand Ole Oprey (www.opry.com), the weekly showcase of country music’s finest performers for 80 consecutive years. The company’s entertainment brands and properties include the Ryman Auditorium, General Jackson Showboat, Springhouse Links Golf Club, Wildhorse Saloon, Radisson Hotel Opryland and WSM-AM. For more information about the company, visit www.gaylordentertainment.com.
Check in/out guests, collect rent money, make guest and owner reservations, and process all guest charges. Answer telephone switchboard and process calls and messages. Process all guest complaints to the appropriate personnel in order to maintain highest levels of guest satisfaction.
Job Responsibilities:
1.Process guest check-ins and check-outs, and collect rent money. Process credit cards as per ResortQuest procedures. Responsible for accurate daily collection of money and preparing daily reports.
2.Answer property’s incoming telephone switchboard and direct calls to appropriate person. Record guest telephone and other incidental charges as applicable.
3.Use computer to make reservations or check unit availability for guest or owner inquiries.
4.Prepare work orders for housekeeping and maintenance departments when problems are reported by a guest. Interface with Owner Relations and property management as necessary. As applicable, follow up to make sure that problems have been resolved.
5.Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing.
6.Prepare arrival packets (to include site specific maps) for guests.
7.Maintain a clean and presentable work station as well as a friendly and courteous personal manner at all times.
8.Prepare daily rent receipt journal, deposit receipts, and other reports as required.
9.Be knowledgeable and share information about the area with guests.
10.Responsible for key control.
11.Handles all room moves and assists with relocations
12.Acts as a custodian of room safes (if applicable).
13.Perform other duties as assigned.Job Qualifications:
EducationHigh diploma or equivalent additional experience.
Experience 1 or more years experience in customer service preferred
REQUIREMENTS
Gaylord Entertainment offers a competitive, comprehensive benefits and compensation package. Gaylord promotes a Drug-Free workplace and is an Equal Opportunity Employer (EOE).