Admissions/Marketing Assistant

Welcome to Genesis HealthCare! We're setting the standard for clinical excellence and responsiveness in meeting the unique needs of every resident and patient in our care. We're focused on becoming the recognized leader in clinical quality and customer satisfaction in every market we serve.Job Description: F/T , energetic assistant needed to monitor patient flow, admission process and marketing programs. Follow up on leads, inquires, develop/maintain referral database. Assemble admisssion and sales packets. Prior expereince in health care setting needed. Skills: strong customer service, detailed oriented, knowledge of medical terminalogy a plus, good verbal and written skills, sales oriented personality, computer literate. College grad preferred. Fax or email resume along with salary requirements.POSITION SUMMARY: Work with Director of Admissions to maximize center or cluster census, implement an effective, streamlined admissions process on a 24-hour, 7-days per week basis, and ensure a high level of customer satisfaction.RESPONSIBILITIES/ACCOUNTABILITIES:1. Documents all inquiries on appropriate forms;2. Performs follow-up on all inquiries who have not yet converted to admissions;3. Attends daily meeting with department heads and Administrator to assess appropriate follow-up;4. Maintains statistics and submits weekly report to Senior Director of Admissions or Regional Marketing Manager;5. Conducts admissions counseling and tours with potential customers, families, and/or responsible party;6. Ensures proper completion, signing and distribution of paperwork;7. Provides advance notification to department heads regarding appropriate preparation and follow-up for admissions (both new admissions and re-admits);8. Oversees assignment of attending physicians;9. Assembles admissions and sales packets;10. Ensures that customer room is clean and prepared appropriately before arrival;11. Meets with family and customer on day of admission to welcome them and introduce to nursing staff on unit; follow-up with a visit at the close of day;12. Participates as needed with two-week customer satisfaction survey;13. Assures effective off-hours and weekend admissions back-up systems;14. Monitors compliance with new admission policies and procedures;15. Concerns his/herself with the safety of all center customers in order to minimize the potential for fire and accidents. Also, ensures that the center adheres to the legal, safety, health, fire and sanitation codes by being familiar with his/her role in carrying out the center’s fire, safety and disaster plans and by being familiar with current MSDS;16. Puts Customer Service First: Ensures that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights;17. Performs other duties as requested.Job Requirements
SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS:1. High school degree or equivalent.
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