Administrative Supervisor

RELOCATION APPROVE : No
TAX STATUS: FICA

Purpose/Background:
To act as the one point of contact for designated international accounts providing proactive customer management services and problem resolution. Additionally will provide direction to Intermodal Service Representatives (ISRs) in the absence of Manager Administration.

Principal Duties and Responsibilities:
Act as the single point of contact for selected international accounts as designated by the commercial group to provide management services for terminal and CY related functions at the local terminal level.

To proactively manage the designated accounts local terminal issues in coordination with the customers? local offices.

To resolve operating problems at the local terminal level that may exist from time to time at their domiciled terminal and CY locations.

To coordinate with the operations management of the terminal to effect timely transportation services for their designated accounts.

To insure all local billings for their designated accounts are accurate and billed on a timely basis.

To assist the Manager Administration in directing the activities of the ISRs to include daily functions and to recommend discipline for ISRs when appropriate.

To interface with the sales representatives assigned to each account on customers programs, needs and problem resolution. CSX Intermodal, headquartered in Jacksonville, Fla., is one of the nation's largest coast-to coast intermodal transportation providers. The company offers customers the value of rail combined with the advantages of trucking through multimodal movement of domestic highway trailers, premium parcel business and international steamship containers across North America. At CSX, two of the company's core values are People Make The Difference and Safety Is A Way of Life. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

As an equal opportunity employer, CSX encourages workforce diversity. It is the policy of CSX to afford equal employment opportunity to all individuals, regardless of their race, color, creed, religion, sex, national origin, age, marital status, military/veteran status, protected characteristics, or any non-job-related disability or medical condition.
REQUIREMENTS
Associate's degree in business or equivalent work experience.

Minimum of five (5) years experience in a service industry with emphasis on customer service or international sales.

Major systems experience with the ability to utilize CSXI systems including: NSM, ITOPS, ICOPS, SOE/Order Entry, CSXT Mainframe functions. PC based spreadsheet ability necessary.

Demonstrable typing skills.

The ability to effectively identify, comprehend and incorporate the critical elements of a situation, interpret the implications and, if necessary, implement alternative courses of action.

Demonstrable skills in both oral and written communications. Ability to effectively communicate with all levels of organizations to accomplish required tasks.

Requires interpersonal skills to maintain a calm, professional manner in stressful and demanding circumstances.

Ability to prioritize and work independently.

Ability to work a flexible schedule.

CSX has a strong compensation and benefits package including: Management Incentive Compensation, Medical, Dental, Flexible Spending Account, Life Insurance, 401K, Company Pension Plan, Tuition Reimbursement, Prepaid College (529) Plan, Short and Long Term Disability, Corporate Discounts with most car manufacturers, wireless carriers, appliance manufacturers and national bookstore chains.

CSX Corporation, a Fortune 500 company headquartered in Jacksonville, Fla., is a multi-modal freight transportation company serving customers across North America. Through its primary subsidiary, CSX operates the largest railroad in the eastern United States with operations in 23 states, the District of Columbia and two Canadian provinces. CSX also includes an integrated intermodal company which serves customers with its own truck and terminal operations as well as a dedicated domestic container fleet. Other CSX subsidiaries provide technology and real estate support to the company. These subsidiaries combine to allow CSX to deliver efficient freight alternatives to customers in a variety of industries, including coal, chemicals, automobiles, metals, agricultural and forest products, food and consumer goods.