APPLICATION SPECIALIST

Purpose:
Scans with wand and tracks mail received from district offices into tracking system for business units.
Sorts application files and correspondence in terminal digit order by viewing the policy number from right to left.
Assist team members to meet same day service of all mail, application files, and correspondence received.Provides excellent customer service to internal and external customers. Answers electronic messages, phone calls, and pulls application files for walk up customers to process immediately.Performs file maintenance on application files and pulls destruction documents upon retention dates.Participates in the training of new associates as they are added to the team.
Performs other duties as assigned by management.
REQUIREMENTS
Required Qualifications:
Experience Requirements:
Proven experience handling multiple duties and completing assigned tasks accurately and on a timely basis.
Demonstrated strong attention to detail with excellent organization skills.
Demonstrated experience working independently. Experience must include identifying and resolving problems where independent decision-making and initiative were demonstrated.
Demonstrated experience working effectively within a team.
Proven flexibility when faced with changes in work procedures, this includes providing examples of grasping and initiating new concepts.
Must provide examples of consistently meeting productivity and quality goals.
Possess and display excellent verbal and written communication skills with the ability to convey information to internal and external customers in a clear, focused and concise manner.
Must provide examples of handling difficult situations effectively while maintaining high volumes of work.
High school diploma/GED.
Working knowledge of word processing, spreadsheet and e-mail applications.Travel Percentage: 0%