AMB. PRACTICE SECRETARY I

Affiliate Name: Brigham & Women's Hospital
Job Category: Administrative/Medical Secretary
Department: BWH RADIOLOGY
Shift: Days
Hours/Week: 40
Job Type: Regular
Employment Type: Full TimeResponsibilities:
GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.Under general supervision and according to established policies and procedures, provides reception and secretarial support to an ambulatory practice setting. Being a central figure, this position plays a vital role in carrying out the Hospital's mission in quality patient care. This position will focus on giving quality service to our customers in assisting them throughout their visitPRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.1} Responsible for greeting customers in an appropriate, timely, and professional manner. Will check each customer into the office, registering, updating any demographic information, and collecting co-payments. Responsible for ensuring that new patients have brought the appropriate medical record information with them. Stamps all office forms with BWH card.2} Responsible for answering phones, will screen calls, and handle all appropriate situations. Will be responsible for directing to appropriate individual or taking accurate messages. May require sensitive handling of patient and physician calls.3} Schedules all patient appointments, either over the phone or in person, including referral appointments. Performs all clerical tasks related in doing so, including, but not limited to documenting all appointment times and physician and providing all of the information to the customer in a clear, concise manner.4} Provides information/instructions to patients regarding Hospital and Departmental procedures. Will arrange escort or interpreter service, if necessary.5} Obtain patient history and all appropriate clinical date prior to appointment. Ensure that medical records are in order for the daily appointment schedule.6} Assists patients will billing information, financial counseling, setting up self-paying options, and approving patients for free care.7} Ensures completeness of all forms, performing basic ICD-9 Coding.8} Files all material according to established policies and procedures and in an appropriate and timely manner.9} Responsible for copying and faxing materials in an appropriate and timely manner according to Departmental policies and procedures.10} Completes appropriate lab or x-ray requisitions foe each test ordered by physicians or nursing staff.11} Performs all other duties as assigned.
REQUIREMENTS
QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)1} High School Diploma required, partial college preferred.2} 6 months ' 1 year of customer services experience in a hospital setting preferred.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)1} Excellent interpersonal skills. This position requires a great deal of initial contact with customers.2} Knowledge of medical terminology.3} Excellent organizational skills.4} Computer literacy/data entry skills.5} Ability to prioritize work in a very busy atmosphere.6} Familiarity in a hospital setting.7} Ability to problem solve.