ACCOUNT SUPPORT REP I

ASHLAND DISTRIBUTION
Santa Ana, CA

Account Support Rep I
Job #9603314

This job is based on a ladder structure and the job level (salary) will be
determined by the quantity and quality of your experience.

Ashland Inc. (NYSE:ASH), a FORTUNE 500, diversified chemical company provides
innovative products, services and solutions to customers around the globe.
Ashland has sales and operations in the United States and in more than 100
countries worldwide. Our operations include four wholly owned divisions: Ashland
Performance Materials, Ashland Distribution, Valvoline and Ashland Water
Technologies. We've come a long way since we started in 1924 as a regional
petroleum refiner. We're a growing, dynamic company with a vision that gives us
a strong sense of who we are and an unyielding commitment to how we practice
business. *FORTUNE 500 is a registered trademark of Time Inc.

As an Account Support Rep I, you will be responsible for:
Providing customer
service; and handling routine and non-routine customer calls, and order entries
into SAP.
The qualified candidate must be customer focused, hardworking and able
to prioritize multiple tasks.
This position requires an ability to directly
handle routine and complex, non-routine issues that may require a great deal of
time, direct involvement and close interaction with the customer.

Task:
Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Solicit sale of new or additional services or products.
REQUIREMENTS
Please Review Requirements Before Applying
QUALIFICATIONS:
High school diploma
2 years customer service experience
Experience in fast paced/high volume work environment
Ability to multi-task and work independently
Basic computer skills required, along with experience using Word, Excel, and
SAP
Must be a strong team player and help others as needed
Problem solving skills needed
Applicant must be authorized to work in the United States

In return, this opportunity offers:
A competitive salary
A comprehensive benefits package
Opportunities for development and advancement throughout our global organization.

At Ashland, we are determined to win our customers through dedicated people and
excellent service! Ashland is proud to be an Equal Opportunity Affirmative
Action Employer. M/F/D/V No phone calls please.


WE DO NOT ACCEPT RESUMES FROM THIRD PARTY RECRUITERS (AGENCIES) FOR ANY OF OUR
OPENINGS UNLESS WE HAVE A SIGNED AGREEMENT IN PLACE TO FILL A SPECIFIC POSITION.