AAA Carolinas - AutoMark - Service Consultants - Winston Salem

AutoMark Service Consultant

Description:

•Meet and greet customers.
•Answer the phones.
•Set up appointments.
•Make service recommendations and go over the maintenance
schedule with the customer.
•Write up service requests for the customer.
•Communicate between the technician and customer the problems
with the vehicles.
•Present the facts/needs of the car to the customer.
•Obtain parts from suppliers.
•Follow – up on repair with the technician and keep customer
informed.
•Cash out customers and balance all monies coming into the
shop.
•Complete all appropriate paperwork.
•Keep a clean and organized repair shop for our customers and
fellow employees.
•Deliver superior customer service at all times that is
consistent with AAA Carolinas commitment to provide members and
customers with value, safety and total peace of mind in all
things Automotive, Travel and Insurance.
REQUIREMENTS
Requirements
• High school diploma or equivalent.
• Proven sales ability
• Knowledge of automotive and or truck systems and technical resources.
• Exceptional customer service skills.
• Good verbal and written communication skills.
• Prioritize and deliver work on time.
• To solve problems in an efficient and effective manner