02 - Technical Support Representative - 1733 - JC0538(FS)

Honeywell is a diversified technology and manufacturing leader of aerospace products and services; control technologies for buildings, homes and industry; automotive products; power generation systems; specialty chemicals; fibers; plastics and advanced materials.

The company is committed to providing quality products, integrated system solutions and services to customers around the world. Honeywell products touch the lives of most people everyday, whether you’re flying on a plane, driving a car, heating or cooling a home, furnishing an apartment, taking medication for an illness or playing a sport.

Based in Morris Township, N.J., Honeywell employs approximately 100,000 people in 95 countries. Its shares are traded on the New York Stock Exchange under the symbol HON, as well as on the London, Chicago and Pacific Stock Exchanges. It is one of the 30 stocks that make up the Dow Jones Industrial Average and is also a component of the Standard & Poor’s 500 Index.



Technical Support Representative is responsible for providing customer support on new and existing Silent Knight products.  This includes responding to customer complaints, satisfying customer inquiries for product information, cataloging customer correspondence, providing Engineering documented failure evidence, and working closely with other departments within Silent Knight.

 

Responsibilities

Provide technical product applications support to assist customers in successful use and installation of Silent Knight products.

Respond to inquiries for product information from prospective customers.

Assist technical writers and marketing by reviewing installation manuals for accuracy.

Promote positive company image by providing competent support and goodwill to internal andexternal customers.Job Requirements

Knowledge and Skill Requirements

Associate degree in Electronic Engineering Technology or equivalent vocational school certification.

Telephone customer service and  technical support experience.

Experience in fire or alarm industry highly desirable.

Experience working with Microsoft Word, Excel, and data collection software.

Possess strong problem solving skills.

Good written and oral communications skills.

Ability to work well with a diversity of personalities and situations.

 

As an Equal Opportunity Employer, we are committed to a diverse workforce
Company Overview

Honeywell can trace its roots back to 1885, when an inventor named Albert Butz patented the furnace regulator and alarm. He formed the Butz Thermo-Electric Regulator Co., Minneapolis, on April 23, 1886, and a few weeks later invented a simple, yet ingenious device that he called the "damper flapper."


Here's how it worked. When a room cooled below a predetermined temperature, a thermostat closed the circuit and energized an armature. This pulled the stop from the motor gears, allowing a crank attached to the main motor shaft to turn one-half revolution. A chain connected to the crank opened the furnace's air damper to let in air. This made the fire burn hotter. When the temperature rose to the preset level, the thermostat signaled the motor to turn another half revolution, closing the damper and damping the fire. The temperature correction was automatic. Over the years, many Honeywell products have been based upon similar, but more complicated closed-loop systems.