Workout Negotiator I

Workout Negotiator I Responsibilities: Communicate regularly and effectively with mortgagors that are seriously delinquent in order to identify and counsel borrowers on best workout options available. Negotiate workouts with all involved parties (borrowers, investors / insurers, brokers etc.) from initial workout request to final close of workout. Obtain all necessary documentation from mortgagors, etc. Coordinate workouts with applicable internal departments, when necessary. Handles a more routine level of workout cases such as repayment workout options.

Complete documentation of workout efforts (including communications, reason for default, workout/payment plans, updated phone numbers and mailing addresses).

Follow up on portfolio as outlined in department performance standards.

Provide proper and timely response to mortgagor's correspondence according to RESPA guidelines. Communicate regularly and effectively with other departments and other companies.Requirements:

High school diploma or equivalent required. College courses in Business, Finance or other related field preferred.

Detail oriented, self-motivated, and have ability to organize assigned work.

Must be a team player.

Excellent comprehension, listening, negotiating and verbal communication skills. Strong analytical skills.

Effective written communication skills as well as basic mathematical skills.

Ability to multi-task and follow assignments to completion as well as maintain organization and manage time effectively.

Knowledge of mortgage banking, specifically VA, FHA, FNMA, FHLMC and Conventional loan servicing.

Knowledge and familiarity with TILA, RESPA, FCRA as well as state and federal laws relating to financial privacy, fair lending, collections, bankruptcy, workout, foreclosure, payoffs and assumptions.

PC proficient including Word and Excel.

Typing speed - minimum 30 wpm. 10 key by touch.

Ability to navigate Countrywide's AS400 skills.

1 - 2 years experience in high volume collection or telephone environment preferably in a mortgage/banking, insurance, real estate or other related environment.

Please see Job Description