Senior Workforce Management Analyst
Job Summary: Under general supervision, Senior Workforce Management Analyst conducts a variety of analytical studies to facilitate the continuous improvement of TriWest Health Care Services’ (HCS) operations and practices through measurement, analysis, process improvement and technology utilization. Collaborates with various internal partners to identify and resolve process and performance issues.
Key Responsibility Areas:
•Compiles, organizes and conducts various performance, cost, budget, and/or specialized data analysis to document and identify trends of operations issues/potential problems and performance- level standards; reconciles data and develops explanations of variances as necessary; and prepares reports.
•Develops and recommends effective measurement, data collection, analysis and documentation of business processes.
•Effectively develops, communicates and facilitates fact-based recommendations for improvement.
•Communicates performance metrics relative to contract standards.
•Uses on-going data collection and analysis to ensure attainable and reasonable standards are successfully managed.
•Compiles, analyzes, and communicates overall department, individual unit, and/or individual staff member performance measurements; may develop monthly audit reports.
•Reviews, analyzes, and makes recommendations on existing or proposed policies, procedures, systems and other management activities to maximize resources and increase efficiency; devises corrective action plans as required.
•Develops and/or evaluates process quality and system standards to ensure compliance with company standards and government requirements; conducts monthly audits.
•Participates in analysis of current, planned or potential information technology solutions to ensure maximum utilization and benefit to Hub Clinical Operations.
•Develops or assists in creating, developing and maintaining internal database system(s) to support the tracking and reporting of organization performance measures, costs, and/or other specialized data; verifies accuracy and completeness of data to ensure data integrity.
•Performs other duties as assigned.
Works within an office environment; minimal travel required; Level II IT security clearance. This position requires a Department of Defense (DOD) background check which includes completing the Standard Form 85P questionnaire and fingerprinting. DOD does NOT allow non-US citizens to begin work in this position prior to completion of the background checks, a process that can take several months. Tri West will NOT hold a position open during the pendency of the background check.
Education and Experience:
Bachelor's in Business Administration or related field or the equivalent AND two years of administrative experience demonstrating analytical and problem identification/resolution skills.Job Requirements
Knowledge, Skills and Abilities:
•Proficient in Microsoft Office, including Access, Excel, PowerPoint, Visio, Word, and Outlook
•Knowledge of statistical analysis/statistical quality control
•Knowledge/understanding of performance measurement tools and continual process improvement techniques.
•Expertise in developing written communications/presentations and in reporting findings/recommendations
•Excellent interpersonal, verbal and written communication skills, including the ability to communicate technical information to non-technical audiences, and maintain positive customer service relations
•Proficient research and project management skills
•Ability to pay attention to detail in accomplishing tasks, by showing concern for all job aspects; accurately and thoroughly checking information, processes and tasks
•Ability to learn and apply increasingly complex concepts, policies, and procedures
•Ability to prioritize and organize time and workload under pressure with short deadlines
•Ability to coordinate and maintain confidential and proprietary information/issues
•Ability to research information, analyze results and formulate courses of action for resolving issues.