Quality Analyst Auditor

DUTIES:
The primary responsibility of this position is to audit the accuracy of work performed in the Customer Service departments. This position performs quality control audits to determine the performance standards of the individuals audited. Based upon the results, this position will make recommendations to the department supervisor for additional training and determine trends that need adjustments in the workflow. Will assist the Supervisor and/or Training Coordinator in the training of new employees and perform individualized department training. Proficiency in this position will require a comprehensive knowledge of the Customer Service Departments procedures, the company products, and systems.

WEBSITE:
www.aegonins.com

COMPANY PROFILE:
AEGON’s long-term care division, Transamerica Life Insurance Company, is located in Bedford, TX (D/FW Metroplex). We are committed to enhancing financial results through creativity, innovation, risk management, and service while treating our policyholders, employees and other customers with integrity and respect. Our employees are considered to be one of the best teams in the industry when administering our products that are designed to meet the long-term health care needs of our customers during their retirement years. Our products provide insurance coverage for confinements in a nursing home or assisted living facility, or for professional and non-professional care received in the home or community usually due to a prolonged illness or disability.

Our long-term care team relies on responsive contributions from accountants, actuaries, attorneys, information technology specialists, customer service specialists, claims specialists, and compliance/regulatory specialists.

We offer a comprehensive benefit package and a welcoming and friendly working environment that includes free parking, year-round business casual attire with casual dress Fridays, and health club reimbursement. Our employees actively serve on a variety of company sponsored committees, including charity, employee appreciation, health and safety, special functions, and care committees. Many employees are active in community activities including the Alzheimer’s Walk, N.E.E.D. food drive, United Way, Carter Blood Drive, CPR Classes, and Toastmasters.

D/FW location is home to the five million plus population that takes up 12,800 square miles (which is larger than nine states) and makes up one of the fastest growing regions in the country. Our Bedford location is convenient to both Dallas and Fort Worth.

Transamerica Life Insurance Company is an equal opportunity employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, medical condition, marital status, citizenship status, military service status, or other basis protected by law. When necessary, Transamerica Life Insurance Company will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position.
REQUIREMENTS
• An acute attention to detail
• Excellent verbal and written communication skills
• Leadership skills
• Excellent problem solving skills
• Detailed knowledge of the various company products and procedures
• In depth knowledge of how to interpret plan codes, option codes, and the various legacy system screens (this includes the New Business and Policy Admin Systems)
• Working knowledge of AWD workflow and Correspondence system
• Working Knowledge of Windows, Microsoft Word, Access and Excel
• High School Diploma or GED is required
• Two to Three years Insurance Experience in a Customer Service or Policy Administration environment
• Experience with Image workflow
• Working Knowledge of Windows, Microsoft Word, Excel, and Access