Payroll Customer Service Representative

Are you passionate about exceptional customer service?

Picture this: You wake up in the morning, put on a pair of jeans and head to work. You work in the call-center of a growing payroll service bureau that has already experienced a 1000% growth rate in the past five years!  You are an integral part of the customer service team; we rely on you to help keep our 98% client retention rate going strong. 
Are you interested in working for a company that was named One of the Best Places to Work in Illinois?  How about an employer that was named One of Chicago's Best & Brightest Companies to Work For?  
Consider moving your career forward with Paylocity!  Paylocity is seeking a Customer Service Representative to join our growing call-center!  If you like working with customers, always give 110% when it comes to service, enjoy math and have the aptitude to learn payroll, this might be the position for you!

Under general supervision, the Customer Service Representative provides telephone support to clients who contact Paylocity concerning payroll practices, software operations and other technical and non-technical issues.
Job Duties Include:
Maintain customer service levels according to Paylocity standards.Responsible for mastering the Paylocity payroll and HR software application.Provide prompt, courteous service to all external and internal customers.Answer up to 50 calls daily with the ability to handle up to 80 calls during quarter-end and year-end while still consistently provide quality customer service.Apply critical thinking and problem-solving skills to research, troubleshoot and solve clients' payroll problems.Write small application modules and reports to calculate payroll.Assist with special projects as assigned.Work overtime as needed, especially during quarter-end and year-end.Other duties as assigned.
REQUIREMENTS
Experience and Education:Minimum two years experience in customer service, preferably in a call-center environmentExperience in a service industry required; experience in a payroll service bureau desirableExperience in a help desk environment or software support highly desirable

Knowledge, Skills and Abilities:Strong customer service orientation Strong problem-solving orientation Technical knowledge or technical aptitude Strong Mathematical aptitude Computer skills, including Windows and MS Office programs required Strong listening and oral communication skills Team orientationOrganizational skillsExperience with Access, Crystal Reports or SQL highly desirable!Paylocity is one of America’s leading independent payroll service providers in the U.S. We have combined innovative technology with industry leading customer service to provide unparalleled Internet and PC-based payroll and HR solutions for small and mid-sized businesses. Paylocity was named the #1 independent payroll service bureau of the year in both 2003 and 2004. In 8 years, we have gone from a start-up business to a corporation with 2500+ clients and 120+ employees. Paylocity is a Microsoft Gold Certified Partner and has successfully developed and deployed an industry leading web-based employee self-service payroll product and introduced an industry leading web-based payroll and HR product. The combination of no voicemail in our customer service area and a dedicated, loyal and experienced customer service staff has enabled us to consistently maintain a client retention rate of over 98%. Paylocity was founded in 1997 and is headquartered in Elk Grove Village, Illinois.
Why Work for Paylocity?
Named one of Chicago’s Best & Brightest Companies to Work For in 2005 and 2006
Named one of the Best Places to Work in Illinois in 2006
Two-time INC. magazine winner for being one of America’s Fastest Growing Privately-held Companies
Commitment to quality and customer satisfaction
Casual, friendly, laid-back and team-oriented work environment
Exciting career opportunities!Related Keywords:payroll