Healthcare Insurance Collections Specialist

** Performs account follow-up and resolution of patient receivables.
• Monitor insurance claims by running appropriate reports and contacting insurance companies to resolve claims that are not paid in a timely manner
• Identify coding or billing problems from EOBs and work to correct the errors in a timely manner
• Identify problem accounts and escalate as appropriate
• Update the patient account record to identify actions taken on the account
• Work with patients and guarantors to secure payment on outstanding account balances
• Sort and file correspondence
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Other duties as assigned
REQUIREMENTS
• High school diploma or GED required
• At least one year of collections experience required
• Communication - communicates clearly and concisely, verbally and in writing
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills - demonstrates proficiency in PC applications as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate
properly, spell correctly and transcribe accurately