GBP Ops & Data Mgmt Sr Assoc

PricewaterhouseCoopers is the world's largest professional services organization with over 150,000 people in more than 150 countries. We are committed to attracting and retaining the very best human resource assets possible - one of our 'six forces' shaping the future of business.

Travel Required: 0-20%

Description:
This position is part of the re-organized Knowledge Services Organization (KSO), a PwC internal function. The strategic vision of the KSO is to support PricewaterhouseCoopers (PwC's) aspiration to be the preeminent knowledge-based professional services firm.

The Operations and Data Management Senior Associate maintains and facilitates the use of PricewaterhouseCoopers Global Best Practices (GBP) quantitative benchmarking tools.

Primary Areas of Responsibilities:

Operations Coordinates effort for cataloging new surveys, inputting data, following up with benchmark participants, processing reports, and delivering results.
Oversees processing team Provide engagement support to ensure PwC, client teams, and external users understand results and how to leverage them for the best possible opportunity to help their clients and organizations succeed. Includes coordinating activities with the GBP Customer relationship team help line. Maintain thorough knowledge of Global Best Practices content and tools, and use that knowledge to help key users and targets understand, utilize and interpret data. Provide benchmarking support for data collection initiatives (DCI). Includes correspondence with PWC Product Channel Team, DCI sponsors and participants. Assist in providing custom benchmarking services to clients - internal and external- to meet specific benchmarking needs by leveraging GBP’s proven benchmarking methodology and resources, both technical and professional. This will involve extensive understanding of data mining within the technology platform and query wizard. Assist with activities to migrate the existing benchmarking studies and data from an offline to an online environment. Assist in identifying requirements for development of online benchmarking platform.
Quality assurance Enhance and maintain the quality of the current array of GBP quantitative benchmarking tools that span over 15 key business processes addressing over 600 performance measures across seven types of performance measures. Identify quality control parameters to be reviewed on the questionnaires during the processing phase. Support clients - internal and external - with the use and interpretation of the benchmarking studies output. Maintain the quality standards of the benchmarking databases via quality review of all completed benchmarking studies.
The ideal candidate should possess the following skills:

What is Global Best Practices?

The Global Best Practices® operating unit has been a pioneer in bringing the concept of best practices to the marketplace. Our proprietary offering - the Global Best Practices knowledge base - is a compilation of best practices content and benchmarking tools on more than 150 critical business processes.The mission of the Global Best Practices group is to research and document the
practices organizations use to increase efficiency, improve productivity and achieve operational excellence. To do this, we conduct exhaustive research and tap into the collective knowledge of the world's best businesses and PricewaterhouseCoopers professionals.

We have used this knowledge to help thousands of companies improve their business processes by offering access to our knowledge base on a subscription basis and sharing our expertise on engagements. Among the benefits our clients have seen are increased efficiency, quality and productivity; lower operating costs; greater knowledge; more innovation and higher profits.

To learn more about Global Best Practices, visit us at www.globalbestpractices.com
REQUIREMENTS
Education Requirement:
Bachelor’s degree in business related field

Essential Requirements:
Minimum of 3 years of business experience, preferably with some experience in professional services industry Experience in transactional activities Understanding of accounting, audit, and finance environment Knowledge of business processes (ability to think through inputs, activities and outputs of processes) Experience in performance measurement principles and techniques, a plus Experience with quantitative analysis, data compilation and aggregation, a plus
Attributes & Skills Attention to detail and quality Excellent customer service skills Excellent written and oral communication skills Supervisory skills Multi-task oriented Ability to work well in a team environment Knowledge of the following applications: Excel, Word, PowerPoint, Internet, and Access