Fraud Analyst - Bilingual Spanish

Job Category: Electronic Processing Center/Fraud AnalystGeneral Responsibilities: The Fraud Analyst manages and monitors fraud risk as it relates to MGI's electronic payment products. Includes handling a heavy call volume from our diverse consumer population (both Spanish and English speaking), validating customers' account information, verifying consumers' identities and monitoring transactions and settlements. Researches & analyzes reports and transactions to identify fraud instances and trends.
1. Manage and monitor consumer accounts.
2. Handle consumer calls.
3. Monitor consumer transaction activity for potential fraudulent activity including, identity theft, account take over, friendly fraud and other identified risks.
4. Review, research and document all appropriate information pertaining to reported fraud losses. Make recommendations for system and process enhancements to mitigate future losses.
5. Interface with other functional areas of MGI.
6. Direct and consult other functional areas of MGI in fraud related matters.
7. Provide analysis and pattern of behavior and loss reports to Sr. Management.
Hours: Sun. - Thurs., 3:30pm - 12:00am
REQUIREMENTS
Skills and Experience Required: The ability to model the Corporate Values of Respect, Courage, Passion, Teamwork and Integrity.
Bachelor's degree in finance, accounting, business or equivalent work experience. (Required)
Two years of fraud related experience or the equivalent. (Required)
Bilingual (Spanish/English) proficiency at the conversational level. (Required)
Previous customer service experience working in a call center environment. (Highly Preferred)
Strong analytical and interpersonal skills. (Required)
Strong PC and technical skills. Proficiency with Microsoft Word and Excel. (Required)
Ability to make real time immediate decisions related to fraud and other business activities. (Required)Special Considerations: Must have the flexibility to work varying shifts as business needs dictate. Must be flexible, able to respond to business needs, and have the ability to work in a fast-paced, dynamic work environment.