FINANCIAL SERVICE REP

ALLTEL is a customer-focused communications company with more than 12 million customers and $8 billion in annual revenues. ALLTEL provides wireless, local telephone, long-distance, Internet and high-speed data services to residential and business customers in 26 states.
At ALLTEL, you'll find an enthusiastic, creative atmosphere where employee individuality is encouraged through down-to-earth leadership. We're a team at ALLTEL. From high-tech development sales and service to financial accounting, to challenging information technology and upper-level management, our team-oriented philosophy includes more than 20,000 employees throughout the world.Job Description: Representative is responsible for reducing interrupted service, write-offs, collection agency and credit bureau reporting of flagged accounts. Manage and process accounts in 31-120 days past due status. Research accounts, negotiate terms and help resolve billing disputes preventing payment on the account. Understand ALLTEL Goals and direction and their impact on the call center. May contact customers manually or via the auto dialer to resolve non-payment issues & negotiate payment arrangements. Access and update customer accounts through computer based billing system. Identify billing/service issues that may be delaying payments, research accounts to resolve customer financial disputes, reviewing bills and explaining fees and charges for service. Determine when service suspensions and/or disconnects are appropriate and initiate accordingly. Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates.Minimum Annual Pay: $22,300.00
Minimum Hourly Pay: $10.72There is no relocation package offered for this position.
REQUIREMENTS
Minimum Requirements:Good telephone and communication skills (verbal and listening), with effective interpersonal skills to interface with internal and end-user customers. The ability to manage multiple priorities in a fast paced environment is essential. Proficiency in Microsoft Office, Word and Excel. Must be able to work flexible hours on a rotating schedule including evenings and weekends.Education:High school diploma or equivalentExperience:6 months experience, college hours or a college degree may be substituted for some experience as deemed appropriate.Qualifications:Demonstrated customer interface with good negotiating skills. Exhibits competent multi-tasking skills and takes initiative in diffusing challenging customer contacts. Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines. Must be able to work in a team environment and adhere to company guidelines and practices. Experience in Customer Service, Credit or Collections, with a familiarity with consumer and commercial credit bureau reports, credit scoring, the Equal Credit Opportunity Act and Fair Credit Reporting Act a plus. Working knowledge of collection practices including bankruptcies. Bilingual (English/Spanish) skills a plus. Previous experience in multi-line telephone communication skills in collections environment strongly preferred.