DRIVER /COLLECTIONS

DRIVER / COLLECTIONS$400-$500 wk. Med / dent.,hvy lift (home furn - 23 stores) Over 21, clean DL. Apply at Rent King, New Port Richey,Pinellas Park or Largo or call Chris 727-458-5057, fax 518-7072, email [Click here for email] DFWP

Source - St. Petersburg Times
REQUIREMENTS
RENT KING RENT KING RENT-TO-OWN SUPERCENTERSJob Title:Product Delivery Specialist (Delivery)Reports To:Store Manager
Job Description:A:Job Objectives:
To provide total customer satisfaction and assist in the growth of store BOR and revenue by performing the essential job functions described below, including but not limited to; delivery of merchandise to customers, providing merchandise service, returning merchandise, sales support, vehicle maintenance, and keeping the store rent-ready.
B:Essential Job Functions:
•Timely completion of services to customers including delivery of merchandise, service, and return of merchandise
•Execute delivery and set-up of merchandise at the time requested by the customer
•Return merchandise from customers as requested or scheduled
•Perform customer service calls
•Deliver and return loaner merchandise
•Load and unload merchandise at the store, warehouse, and at customers homes as needed
•Assist in account management when necessary by visiting the homes of customers with past due accounts in accordance with company policy
•Assist in keeping the store rent-ready
•Clean, and refurbish merchandise returned from rental to like-new condition; to the greatest extent possible to maximize future terms
•Check merchandise for proper operation and advise Store Manager of issues
•Work with store team to keep the entire store clean and organized, to include; vacuuming the floor, dusting and cleaning the merchandise, cleaning the windows and entry doors; backroom clean, tagged, and organized; and keeping the areas outside of the store clean to include the parking lot, sidewalk and dumpster area
•Set-up and assemble merchandise on the showroom floor for proper operation, visual appeal, and organization by product type
•Keep refurbishing cart stocked with supplies and inform manager of needs
•Unload merchandise shipped from vendors and place it according to instructions given by supervisor
•Assist in the protection of assets and in loss prevention
•Perform daily and weekly inspections of company vehicles to insure safe operation
•Use the proper equipment and furniture protection pads when moving or transporting merchandise
•Mark all merchandise appropriately to identify as company property
•Insure the security of merchandise at the store and in customers homes
•Drive safely and obey all traffic laws
•Insure the security of the vehicle and merchandise loaded on it during transport, loading and unloading
•Ensure each customer receives total customer satisfaction by helping create a friendly environment, which includes greeting and acknowledging all customers promptly; applying product and program knowledge to meet customer needs; and treating every customer and employee with dignity and respect
•Answer phone when needed with the approved greeting in an enthusiastic fashion
•Handle customer service issues in a timely and effective manner
•Have customers complete any necessary delivery / callback forms
•Train customers on the operation of their rental products
•Schedule customer services including delivery, product service, and return of merchandise, and enter it on the planner
•Assist in increasing store growth in customers and revenue by distributing sales flyers during field activities, and soliciting referrals from current and prospective customers
•Follow all policies, procedures, and performance standards
•Perform other duties assigned by Store Manager or Assistant Store ManagerJob Requirements:A clean and valid Florida Driver’s License. High school diploma or equivalent; basic reading and math skills; good speaking, listening, and customer skills; ability to follow written instructions; ability to follow diagrams, illustrations, maps, or written instructions in the assembly or installation of merchandise; Pass drug screen and background check.Equipment Required to Operate:Store merchandise; Store vehicles; Computer Terminal; Telephone; Calculator; Hand trucks and tools; Cleaning materials and machines
RENT-TO-OWN SUPERCENTERSJob Title:Account Manager (Collections)Reports To:Assistant Manager, Store Manager
Job Description:A:Job Objectives:
To provide total customer satisfaction and assist in the growth of store BOR and revenue by performing the essential job functions described below, including but not limited to ; the timely renewal of existing accounts; protection of company assets; maintaining current information on customers; taking rental payments; recording customer information or requests; keeping the store rent-ready; and assisting in sales activities.B:Essential Job Functions:
•Ensure the timely renewal of existing accounts in accordance with company guidelines and performance standards; or when necessary, arrange for return of the merchandise without damaging the company’s reputation or relationship with the customer
•Review past due accounts and prioritize
•Contact customers with past due accounts to sell the timely renewal of the account via the telephone or in field visit
•Schedule the return of merchandise when circumstances require such action
•Keep accurate, up to date records of all activity taken on past due accounts
•Recommend actions to be taken on customers who refuse to renew or return merchandise
•Ensure each customer receives total customer satisfaction by helping to create a friendly environment which includes greeting and acknowledging every customer promptly; meeting customers needs; and following the company mission statement
•Assist in answering the phone with the approved greeting with enthusiasm
•Assist customers in product decisions both in the store and on the phone
•Assist in taking rental orders
•Assist in rental verification as needed
•Print rental agreements as needed; Explain Rental Agreements
•Handle customer service issues as needed
•Schedule customer services including delivery, product service, and return of merchandise; and enter these transactions on the planner
•Process a variety of customer transactions through the computer including rental payments, cash sales, early purchase options, and customer returns
•Perform customer call backs after deliveries when needed
•Insure customer satisfaction by training them on the operation of rental merchandise
•Load carry-out merchandise such as computers into customer vehicles
•Assist product delivery specialists as needed
•Return merchandise from customers homes as needed
•Distribute sales flyers while in the field
•Assist in loading and unloading of company and vendor trucks at the store and warehouse
•Assist in increasing store growth in revenues and customers
•Perform telemarketing as needed
•Solicit referrals from current and prospective customers
•Manage accounts to reduce customer returns
•Assist in keeping the store rent-ready
•Put price tags on merchandise as per company policy
•Check merchandise for proper operation
•Work with the store team to keep the store clean and organized, to include; vacuuming the floor; dusting and cleaning the merchandise; cleaning the windows and entry door as needed; backroom clean and organized; outside areas clean to include front sidewalk, parking lot and dumpster area
•Hook up, display and price tag items as needed
•Assist in the protection of assets and in loss prevention by following company policies
•Receive merchandise into the store
•Transfer merchandise to and from other locations
•Process paperwork for return of rental merchandise
•Follow all cash handling procedures
•Perform daily and weekly vehicle inspections as required
•Use proper equipment to move rental merchandise and protect it from damage
•Insure the security of merchandise at the store and in customers homes
•Drive safely and obey all traffic laws
•Follow all policies, procedures, and company performance standards
•Perform other duties as assigned by the Store Manager or Assistant Manager
Job Requirements:A clean and valid Florida Driver’s License. High school diploma or equivalent; basic reading and math skills; effective speaking, listening, and customer service skills; Pass drug screen and background check.Equipment Required to Operate:Store merchandise; Store vehicles; Computer Terminal; Telephone; Calculator; Hand trucks and tools; Cleaning materials and machines
Please refer to the Job Description to view the requirements for this job