Customer Support Advisor II - Kennesaw, GA - Oct 9

This is a COLLECTOR position - must have 1 year experience to apply.







A global financial powerhouse, J.P. Morgan Chase&Co. is an industry leader. With 160,000 employees in over 50 countries, we draw on a full range of capabilities to provide integrated financial solutions for institutions and individuals worldwide. What does this mean for you, the job seeker?
Opportunity! Our broad range of financial services activities, from investment banking to retail banking to e-finance, offer an exceptional range of career options for individuals. If you are interested in working in an environment where leadership, excellence, initiative and diversity are among our core values, then explore the opportunities at J.P. Morgan Chase&Co.



We reward hard work and brilliant ideas with recognition programs and incentive plans. Our top collectors have the potential to make up to $50,000.00 per year. We foster a performance driven culture that puts customers first, sparks creativity, and encourages all employees to excel.



Customer Support Representatives at JPMorgan Chase handle the very first interaction with customers attempting to resolve delinquency and directly impact the risk of loss to the bank. These Collectors act as credit counselors by offering solutions based on Card members individual needs. They're responsible for maintaining good customer relations while collecting on delinquent balances from Card members. They work in a fast-paced, call center environment and handle outbound and inbound calls by providing card members with payment solutions. Customer Support Representatives educate our customers about the importance of good credit. They gain an understanding of consumer credit laws, bankruptcy, outside vendors/agents, and foreclosure laws. Additionally, they are exposed to other internal departments such as legal, bankruptcy, and settlement, partnering with them to enable debt repayment. Customer Support Representatives are expected to interact with Card members in accordance with the company's quality guidelines.



Join our team!

As a Chase Card Service employee you'll enjoy great benefits and discounts!



Paid Training

Medical/Dental/Vision/Life Insurance

401 (k) savings plan

Tuition reimbursement

Bi-weekly commission payout

  Personal Pension Account Plan

Wellness Program

Paid Time Off

Employee Assistance Program

Short-term Disability

Work Life Services

Banking discounts, Services & Products

Adoption Assistance

Employee Stock Purchase Discount

Optional Long-term Disability

Parental Leave

Entertainment discounts

Computer discounts

Wireless phone discounts

These positions are located in the Kennesaw, Georgia Chase Card Member Site at 225 Chastain Meadows Court.

Full-Time training begins Monday, October 9, 2006

Class will run for four weeks from 12pm - 9pm, Monday - Friday.

REQUIREMENTS
At least one year of telephone customer contact experience required High school diploma or GED preferred At least one year of COLLECTIONS experience is required.Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred Ability to learn rules, regulations, laws and methods of collection, skip tracing and due diligence Excellent analytical, communication, and negotiating skills Ability to work well on a team and focus on results; adaptable and flexible Solid PC experience and typing skills
JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V