Customer Service Representative, Payroll

Paychex, Inc. is a leading national provider of payroll, human resource, and benefits outsourcing solutions for any size business. We provide comprehensive payroll services, including payroll processing, payroll tax administration, time and attendance solutions and employee pay services. Human Resource Services include 401(k) plan recordkeeping, workers' compensation administration, section 125 plans, a professional employer organization, and other administrative services for business. With headquarters in Rochester, New York, the company has more than 100 offices and serves more than 522,000 payroll clients nationwide.

Providing quality customer service to all clients.

Contacting clients daily to obtain information for payroll production.

Resolving all client questions and problems in a timely manner.

Establishing payroll schedules with clients.

Entering all payroll data necessary to process and meeting the clients payroll schedules.

Maintaining current knowledge of the Paychex payroll processing system and changes in payroll laws.

Corresponding with federal, state, and local tax agencies on behalf of clients.

Researching and resolving client and system issues.

Maintaining a high rate of client retention through quality service.

Participating in and conducting branch training sessions as needed. REQUIREMENTS
High school diploma is required (Associate's degree is preferred). Must have three years of office experience with proven skills in data entry, customer service, and problem resolution. Candidates with an equivalent combination of education and experience will be considered. This position will require two weeks training in Rochester, NY.

Paychex is an equal opportunity employer.