Customer Service/Collections Coordinator

EnLace is the #1 Independent Spanish Yellow Page Directory in the U.S. As a valuable community resource, our goal is to build bridges between the Hispanic Community and the people and businesses wanting to reach them. Due to tremendous growth, we are seeking to add an individual who thrives in a fast-paced environment to our team. Talent for speaking Spanish is a plus, but not required.

This position reports to and directly works with the Operation Manager as well as other senior management. The Customer Care/Collections Coordinator will also work closely with the accounting department and team members from the regional offices.


This is a salary position which includes Medical, Dental, Vision, Life insurance as well as short and long term disability and 401(k). We provide a fun and energetic work environment and strongly encourage the involvement and creativity of the people on our team.


Skills:

• Must be able to communicate professionally and comfortably with decision makers on
customer care and collection calls
• Professional appearance
• Problem solver
• Strong organizational, written, and communication skills
• Proper phone etiquette
• Self starter and team player with a service mentality
• Self-motivated with ability to work without supervision
• Must be proficient in MS Word, Outlook, and Excel spreadsheets
• Proficient on keyboard

Responsibilities:

• Collect delinquent accounts and establish repayment schedules
• Oversee daily collection calls as well as regional collections activity
• Review and lead collection efforts performed by the regional Office Coordinators
• Maintain collection policies and procedures
• Generate and analyze collections and progress reports as needed
• Perform mailings of account aging letters and account statements
• Maintain accurate historical records
• Refer delinquent accounts to outside agency or attorney
REQUIREMENTS
• 3 plus years experience in collections
• High school diploma or equivalent
• Bachelor’s degree or equivalent experience desired