Customer Care Unit Manager

Seeking an energetic and innovative Customer Service Unit Manager to join HSBC Card Services, a Fortune 200 Company and one of Oregon’s top 100 employers. Position description is as follows:
Position entails managing a team of call center sales representatives. Looking for individuals who are enthusiastic, positive and motivating, and demonstrate strong leadership abilities. Three to 5 years of management experience in a call center environment and a Bachelor’s degree or equivalent experience required. Professional oral and written communication skills and the ability to analyze statistical data required. Must have proven ability to direct and manage personnel. Sales experience needed and sales management experience preferred. Must be flexible with regard to shift availability. Shift will fall between the hours of 5:00am and 8:00pm Monday thru Friday. Rotating Saturdays required.Additionally, may be required to work on some holidays or outside of regularly scheduled hours as needed.

We are proud to be an EEO/AA employer. We value diversity and offer a quality workplace.




job Requirements


Responsible for managing a team of approximately 14 to 20 Customer Care Representatives in an inbound call center environment. Customer Care Representatives are expected to generate revenue through offering value-added products and services in addition to handling customer inquiries. Management of this group includes monitoring, coaching, training and development of staff. Primary objectives include motivating a team of associates to achieve goals, including quality, revenue generation and productivity goals. Must demonstrate dependability and accuracy in meeting schedules and deadlines. Responsible for assisting the department with process improvement initiatives and managing additional projects and team contests as assigned. HSBC CompensationHSBC is a pay for performance company with policies and programs designed to ensure all employees receive fair and equitable compensation based on performance. Our compensation program is designed to attract, motivate, develop and retain the very best people.



HSBC Benefits
We are proud of our comprehensive flexible benefit program. Our program allows our employees to select the features that make the most sense for their individual and/or dependent(s) needs. Our benefit features include, but are not limited to; medical, prescription drug, dental, vision, life insurance, short and long term disability, retirement plans, stock option purchase plan, and a competitive time off program. / gj-hh