Credit Representative - Senior (B2B Collector)

Our People. Our Products. Our Pride.Coca-Cola Enterprises, established in 1986, is a company with roots extending back to 1899, when the first Coca-Cola bottling operation began. In fact, when the first bottling franchise began operations in 1901, it operated under the ownership of Benjamin F. Thomas and James F. Johnston, grandfather of our former Chairman of the Board, Summerfield K. Johnston, Jr.Though Coca-Cola Enterprises is now the largest soft drink bottler in the world, each of our local bottling operations represent several decades of success in building the strongest brands in the world. Maintaining the local aspect of our business continues to be an integral part of our success.
DESCRIPTION:Perform all collection activities for customer accounts assigned by territories and/or channel types in accordance with the company’s credit policy and practices in a manner that will result in maximum sales, sound receivables and their prompt conversion to cash. Achieve and maintain corporate targets for DSO, Currency, and bad debt. RESPONSIBILITIES:
Responsibility for applying Company’s credit and collection policies, practices and procedures to the requirements of accounts assigned.

Analyze risk exposure based upon customer payment patterns, credit sources and by performing financial analysis.

Review accounts to identify past due customers and to determine proper course of action.

Plans and maintains a program for the systematic follow up and collection of amounts due.

Communicate with customers for up to date payments. Work with sales management to establish and monitor credit for “marginal risk” accounts.

Contacts appropriate customers, in writing or in person when necessary, to correct, prevent or minimize delinquency.

Monitors credit limit compliance; takes appropriate action when limits are exceeded; recommends credit limit changes.

Build strong relationships within customer hierarchy to help resolve complex issues

Communicate with Key Accounts, Sales Center Managers and their associate management personnel, accounts which may require being restricted to C.O.D.

Takes appropriate action on collection irregularities, adjustments and customer complaints as deemed necessary.

Obtains approval from Credit Manager or his/her designee for conversion of charge accounts to a cash status (COD), on the acceptance of notes, partial payment plans, time extensions, compromise settlements and the write-off of uncollectible accounts.

Prepare presentations for customers to resolve collection issues.

Request or approve reinstatement of credit privilege, when necessary.

Prepare write-off, adjustments and agency claims as needed.

Prepare accounts for 3rd party collections.

Provide management with status logs and reports as needed.

Follow up on bill backs of short payments.

Reconcile national / independent accounts’ balances as assigned.

Recommend accounts which should be written off as bad debts and thoroughly document history.

Maintain file of customer contacts, agreements and documentation.
QUALIFICATIONS:
High School Degree/GED Required.

Bachelors Degree in Business, Accounting or Finance preferred, or equivalent related experience preferred.

Minimum 3 years experience in credit and collections.

Consumer products industry, Bottling industry a plus.

Commercial collections experience preferred

Strong written & verbal communication skills i.e. clear, concise, polite and unassuming

Ability to analyze complex problems and identify solutions

Strong ambassadorial and negotiation skills

Strong organizational skills and ability to work in fast paced environment.

Proficient in Software applications such as MS Excel, Word, Power Point. Knowledge of Access a plus.

Experience in online, open item accounts receivable system.

Bilingual English/Spanish a plus.CONTACT INFORMATION:(**Principals Only**)Required: Use The 'Apply Now' Button When Applying For This Job.Requisition #: RMAX_71810_CBLDR, Title: Credit Representative - Senior (B2B Collector)Coca-Cola Enterprises Inc. is an Equal Opportunity Employer.Coca-Cola Enterprises has an ongoing commitment to Affirmative Action and the celebration of Diversity.Visit our Internet website to explore other exciting opportunities!