Credit Analysis Representative I

Position Overview:
To contribute to the profitability of ShopNBC by the professional and timely handling of credit customer inquiry telephone calls.
Success Attributes:
Team player, professional, positive, flexible, organized, customer service focused, dependable.
Essential Functions:
Responsible for the timely handling of answering inbound credit calls and responding to customer questions. Meet department phone goals on talk time, after call work time, and answer rates. Research and resolve customer inquiries and enters notes in the system to facilitate in assisting the customer. Work with other departments, when necessary, to attain comprehensive solutions. Maintains and effectively articulates a thorough knowledge and skill base for policies, procedures, and computerized information systems. Contributes to the team and the department in a positive and constructive manner.
Career Path:
The career path for a successful performer in this role will be to a Credit Analysis Representative II., Credit Analysis Coordinator, Credit Supervisor, Credit Manager.
REQUIREMENTS


Education:
High School diploma or (GED)

Experience:
Minimum of 6 months relevant specialized experience required in credit and/or customer service and problem solving.

Basic knowledge of credit and customer service terms.

Effective verbal and written communication skills.

Effectively utilize multiple software packages as appropriate.

Basic computer skills including Windows, Word, Excel and Internet Navigation.
Physical Activity:
Finger Dexterity: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand. Repetitive Motions: Substantial movements (motions) of the wrist, hands, and/or fingers.

Talking: Expressing or exchanging ideas by means of the spoken work. Those activities, which demand detailed or important instructions spoken to other workers accurately, loudly or quickly.

Hearing: Perceiving the nature of sounds with no less than a 40-db loss. Ability to receive oral communication and make fine discriminations in sound.
Visual Demands: Operators: This is a minimum standard for those whose job requires work done at close visual range.

Physical Requirements: Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time.

Conditions:
Individual not substantially exposed to adverse environmental conditions - typical office or administrative work setting.

Tools/Equipment:

Headset
Copier
Facsimile
Calculator
Office supplies (pens, staplers, pencils, etc.)
PC equipment (monitor, keyboard, printer, etc.) PC software.
ShopNBC, one of the nation's fastest-growing retailers! More about us: ShopNBC is broadcast 24 hours a day, 365 days a year via over 53 million cable and satellite households (DIRECTV channel 370, DISH Network channel 228), and its programming is simulcast live on the Web at ShopNBC.com, where you can find over 10,000 items every day. ShopNBC offers a wide variety of great merchandise at incredible values up to 60% off retail value every day.
Our customers are especially fond of our fine jewelry, brand-name watches, easy-to-use computers, cutting-edge electronics and more!

The mission of ShopNBC is to be the most innovative multimedia network, offering consumers an entertaining, informative, and interactive shopping experience.

ShopNBC, located in Eden Prairie, Minnesota, approximately 15 miles outside of Minneapolis, is always looking for talented, dedicated individuals to join the team.

We appreciate your interest in employment with ShopNBC!