Correspondence Processor

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Open all incoming mail the same day it is received, determine critical and non-criticalDocument each account, according to set proceduresScan documents into the AS400 system and e-mail to the client with a spreadsheetWhen a dispute response (proof of verification) is received from a client, update the account, scan the media and forward to the consumerCease and Desist requests are matched up with the account, documented and changed to a C&D status and removed from the dialerResponsible for receiving client/debtor concerns and requests, via e-mail, telephone or written correspondence and taking the appropriate action to resolve the issues or requests (account inquires, credit bureau issues and dispute issues, client request to close the account etc)Work with client liaison, branch, payment processing and complianceProcess manually placed new business whenever a backlog situation existsCall 770-612-7264
Fax 770-612-7297
Email [Click here for email]
Reference Correspondence Processor on subject line
REQUIREMENTS
EDUCATION and/or EXPERIENCE
High School diploma or equivalency. One year of Client Services experience also required.
KNOWLEDGE/SKILLS REQUIRED
Must have strong computer skills, including Excel and Word. Ability to work in a multi-tasked environment, prioritize work and meet stringent deadlines. Requires excellent writing skills and data entry skills. An understanding of the collection/receivables industry and F.D.C.P.A ie preferred.