Collector - Collections/Customer Service

Achieve your Collections and Customer Service career goals with a worldwide industry leader in electronic security services! Due to continued growth, ADT Security Services, Inc., A division of Tyco Fire and Security, is hiring full-time Collectors to work in our state-of-the-art call center facility located at 4926 Kernan Blvd. South, next to the UNF campus, Monday-Friday from 2pm-11pm and Saturdays from 8am-12pm as scheduled.

Responsibilities:

Join the team responsible for handling first party, low balance collection accounts. This is a very customer service oriented position. We focus on problem resolution and customer retention through the efficient, accurate, and timely handling of all inbound and outbound calls.

We offer a competitive base salary ranging from $9.50 -$15.00/hour, plus 10% night-shift pay differential if you work a night shift. If you meet or exceed pre-determined departmental standards for productivity, quality and attendance measures, you will be eligible to participate in our monthly bonus program in which you can earn up to $550/month over and above your base rate.

We offer a comprehensive benefits package including participation in the 401(k) plan and the Employee Stock Purchase Plan on your first day of hire, medical/dental/life insurance/LTD benefits after 30 days, and participation in the tuition reimbursement program and computer purchase program after 6 months. The dress environment is business casual, Monday-Thursday and dress down on Friday and weekends.
Job Requirements
Qualified candidates must have a HS Diploma or GED, 0-2 years of collections experience or a strong interest in learning collections, at least 6 months experience in a customer contact/inbound service environment, knowledge of windows, and a stable work history.
Company Overview


Celebrating its 131st anniversary, ADT Security Services, Inc., a unit of Tyco Fire & Security, is the largest provider of electronic security services to more than six million commercial, government and residential customers throughout North America. ADT's total security solutions include intrusion, fire protection, closed circuit television, access control, critical condition monitoring, electronic article surveillance, radio frequency identification (RFID) and integrated systems. ADT web-site address is www.adt.com.