Billing Systems Analyst

Deltacom is the premier provider of full-service, integrated telecommunication and technology solutions to customers in the southeastern United States. We are dedicated to constantly improving the products and service we offer. With more than 40 locations and over 100 years of company history, exceptional career opportunities are constantly arising within our organization!
Our impressive scope of products and services, and our cutting-edge solutions demand a talented, energetic team of employees. It is vital to us to attract and retain the best of the best in the industry. Our employees remain our most valuable asset and Deltacom^ rewards employees with competitive pay and benefits. Our corporate culture encourages individuals to strive for their personal best, succeed and grow!
Consider joining our family!
We are currently recruiting for the position of: Billing Analyst
Summary:
The Billing Analyst II is responsible for supporting the successful delivery of Deltacom’s invoices in a timely and accurate manner. This position assists with major billing projects, billing functionality enhancements, and for ensuring the accuracy and timeliness of activities & processes relating to Billing. The Billing Analyst II will be responsible to help ensure accuracy as it relates to traffic & billing, and ensures the quality of printed and online customer invoices, accuracy of billing algorithms, and traffic processing. This Analyst works in close cooperation with other members of the IT Billing Team, and other Functional departmental teams. This position is responsible to help in identifying risks associated with billing projects, current and future processes and proposing & implementing changes to enhance or replace processes or manual process mitigation.
Essential Duties and Responsibilities include the following:
Maintains and supports the required functionality within the billing systems Assists in ensuring all billing functions, cycles, reports, inputs and outputs occur on time With direction, helps create and implement strategic plans for New Billing Projects selection & implementation, Billing Migrations, Billing Infrastructure & Architecture, and Billing Assurance processes & enhancements to support corporate goals. Assists in developing and implementing plans and programs, both short and long range, for new billing systems, implementation of billing enhancement identification & deployment, and billing quality programs to enhance the functionality of billing systems and processes including the audit of revenue streams for compliance purposes, and to identify and mitigate potential risks Assists in validating IT Billing initiatives and identifies issues in software or services. Analyzes discrepancies in service or performance and makes recommendations for product or service updates. Assists in developing and executing test plans, reconciliation processes, and programs for the migration of billing functions between disparate billing systems, organizations, and locations. Other duties as assigned.
Education and/or Experience:
Experience strongly preferred in the following areas: Telecommunications billing systems and operations (CABS, Recip Comp, Wholesale, Retail), implementation of new billing systems, testing, migration and consolidation of billing systems. Fully capable in MS Office Suite (Excel, Word, Outlook, etc.) Familiarity with Vision, Project, SQL, and PS SQL a plus. Bachelor's degree from four-year college or university or equivalent a plus. Four or more years of experience with telecommunications or billing functions. Effective and articulate communicator
Competency:
To perform the job successfully, an individual should demonstrate the following competencies: Strategic Thinking - Helps develop strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Adapts strategy to changing conditions. Quality - Fosters quality focus in others; Improves processes, products and services; Customer-centric with a view toward billing as a key customer touch point Team Oriented - Approachable with a demonstrable reputation for leading peers toward support of what is best for total company. Good at establishing collaborative relationships. Provides support for management and vision and inspiration to peers. Adaptable - Flexes to new priorities without being rigid-intellectually, emotionally, and interpersonally. Adjusts quickly to changing priorities and can cope effectively with complexity. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Location: Huntsville, AL
Please apply: http://www.deltacom.com/careers/ Equal Opportunity/AA employer
REQUIREMENTS
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