Billing Systems Analyst
ITC^DeltaCom, Inc. is the premier provider of full-service, integrated telecommunication and technology solutions to customers in the southeastern United States. We are dedicated to constantly improving the products and service we offer. With more than 40 locations, 2000 experienced employees, and over 100 years of company history, exceptional career opportunities are constantly arising within our organization!
Our impressive scope of products and services, and our cutting-edge solutions demand a talented, energetic team of employees. It is vital to us to attract and retain the best of the best in the industry. Our employees remain our most valuable asset and ITC^DeltaCom rewards employees with competitive pay and benefits. Our corporate culture encourages individuals to strive for their personal best, succeed and grow!
Consider joining our family!
We are currently recruiting for the position of:Sr. BAP Analyst
The Senior Billing & Usage Analyst is responsible for supporting the successful delivery of major billing projects, billing functionality enhancements, and for ensuring the accuracy of activities & processes relating to Billing. This position will be responsible to help ensure data integrity as it relates to traffic & billing, and ensures the quality of printed and online customer invoices, accuracy of billing algorithms, traffic processing, and revenue assurance across all functions. This Senior Analyst works in close cooperation with other members of the Billing Programs & Quality Assurance Team, the Billing Operations team, and other Functional departmental teams. This position is responsible to help in identifying risks associated with billing projects, current and future processes and proposing & implementing changes to enhance or replace processes or manual process mitigation.
Essential Duties and Responsibilities include the following:
Helps create and implement strategic plans for New Billing Projects selection & implementation, Billing Migrations, Billing Infrastructure & Architecture, and Billing Assurance processes & enhancements to support corporate goals. Responsible for AMA, EMI and proprietary call record analysis to ensure billing of proper elements for all usage billing. Develops and executes plans and programs, both short and long range, for new billing systems, implementation of billing enhancement identification & deployment, and billing quality programs to enhance the functionality of billing systems and processes including the audit of revenue streams for compliance purposes, and to identify and mitigate potential risks Plans and develops effective billing processes and audit controls. Reviews processes and audit controls from order entry and usage data collection through accounts receivables to ensure quality control of revenues. Assists in developing and executing test plans, reconciliation processes, and programs for the migration of billing functions between disparate billing systems, organizations, and locations. Monitors the marketplace for new billing systems, tools, and quality capabilities of competitors and submits proposals for review by the executive team. Assists in establishing and maintaining relationships with strategic billing and message processing vendors. Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Experience required in the following areas: Telecommunications billing systems and operations (CABS, Recip Comp, Wholesale, Retail), usage collection and mediation systems, program and project management, implementation of new billing systems and migration/consolidation of billing systems. Bachelor's degree from four-year college or university. Master's degree or equivalent a plus Five or more years of experience with billing functions. Five or more years of experience with telecommunication usage and rating functionality. Effective and articulate communicator
To perform the job successfully, an individual should demonstrate the following competencies: Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Adapts strategy to changing conditions. Quality - Fosters quality focus in others; Improves processes, products and services; Customer-centric with a view toward billing as a key customer touch point Team Oriented - Approachable with a demonstrable reputation for leading peers toward support of what is best for total company. Good at establishing collaborative relationships. Provides support for management and vision and inspiration to peers. Adaptable - Flexes to new priorities without being rigid-intellectually, emotionally, and interpersonally. Adjusts quickly to changing priorities and can cope effectively with complexity. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Location: Huntsville, AL
Please apply: http://www.itcdeltacom.com/careers/ Equal Opportunity/AA employer
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