Billing Supv

Business Unit: USFSJob Family: OperationsDepartment Name: Employee Benefits AdministrationNo. of Openings: 2Full-Time or Part-Time: Full-TimeRelocation Assistance Offered? NoSalary: Salary Commensurate with ExperiencePercent of Travel Required: 0 - 10%What is ING?
ING Insurance Americas is a vital part of worldwide ING Group, one of the largest diversified financial services organizations in the world with operations in more that 50 countries and 112,000 employees. We're a leading provider of financial products and services for individuals and businesses, including life insurance, annuities, mutual funds, retirement plans and employee benefits. ING recognizes the critical role our employees play in our success as a company...we understand the link between customer satisfaction and employee satisfaction. As a result, we're building a different work experience for our employees, an experience that appeals to what they value most in a work relationship.What are the job responsibilities?
1.Monitor production and quality of associates' performance to ensure that all functions within the Billing function are processed and completed in a quality and timely manner.2.Supervise associates giving work direction, training and performance feedback and making hiring and termination decisions.3.Correspond with customers and field to resolve issues and questions. Resolve most difficult issues.4.Maintain strong working relationships with company associates and the field.5.Other duties as assignedWhat else can we tell you?
ING offers a competitive compensation package that includes flexible benefits, pension plan and 401(k) plan with a match, tuition reimbursement, and opportunities for professional growth. The Minneapolis location offers subsidized parking and bus passes, cafeteria with a 25% discount, as well as fitness facilities on-site.
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REQUIREMENTS
Who is our ideal candidate?
Ideal candidate has demonstrated strong and effective supervisory skills, with 3+ years experience in management of people and processes;Bachelor's degree or equivalent experienceDemonstrated leadership and problem solving skills -- process improvement experience helpful;Experience in billing, customer service, banking or related insurance helpful;Strong verbal and written communication and interpersonal skills.