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 Billing Process & Quality Systems Analyst

Details
Country: USA
Location: Huntsville AL
Total applied: 40
Location:US-AL-Huntsville

Base Pay:N/A

Commission:
$0.00Employee Type:Full-Time Employee

Industry:Telecommunications

Manages Others:no
Billing Process & Quality Systems Analyst

COMPANY OVERVIEW:
Deltacom is the premier provider of full-service, integrated telecommunication and technology solutions to customers in the southeastern United States. We are dedicated to constantly improving the products and service we offer. With more than 40 locations and over 100 years of company history, exceptional career opportunities are constantly arising within our organization!
Our impressive scope of products and services, and our cutting-edge solutions demand a talented, energetic team of employees. It is vital to us to attract and retain the best of the best in the industry. Our employees remain our most valuable asset and Deltacom^ rewards employees with competitive pay and benefits. Our corporate culture encourages individuals to strive for their personal best, succeed and grow!
JOB TITLE:
Process & Quality Management
JOB DESCRIPTION:
Essential Duties and Responsibilities include the following:
Helps create and implement strategic plans for New Billing Projects selection & implementation, Billing Migrations, Billing Infrastructure & Architecture, and Billing Assurance processes & enhancements to support corporate goals. Responsible for AMA, EMI and proprietary call record analysis to ensure billing of proper elements for all usage billing. Develops and executes plans and programs, both short and long range, for new billing systems, implementation of billing enhancement identification & deployment, and billing quality programs to enhance the functionality of billing systems and processes including the audit of revenue streams for compliance purposes, and to identify and mitigate potential risks Plans and develops effective billing processes and audit controls. Reviews processes and audit controls from order entry and usage data collection through accounts receivables to ensure quality control of revenues. Assists in developing and executing test plans, reconciliation processes, and programs for the migration of billing functions between disparate billing systems, organizations, and locations. Monitors the marketplace for new billing systems, tools, and quality capabilities of competitors and submits proposals for review by the executive team. Assists in establishing and maintaining relationships with strategic billing and message processing vendors. Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Experience required in the following areas: Telecommunications billing systems and operations (CABS, Recip Comp, Wholesale, Retail), usage collection and mediation systems, program and project management, implementation of new billing systems and migration/consolidation of billing systems. Bachelor's degree from four-year college or university. Master's degree or equivalent a plus Five or more years of experience with billing functions. Five or more years of experience with telecommunication usage and rating functionality. Effective and articulate communicator
Competency:
To perform the job successfully, an individual should demonstrate the following competencies: Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Adapts strategy to changing conditions. Quality - Fosters quality focus in others; Improves processes, products and services; Customer-centric with a view toward billing as a key customer touch point Team Oriented - Approachable with a demonstrable reputation for leading peers toward support of what is best for total company. Good at establishing collaborative relationships. Provides support for management and vision and inspiration to peers. Adaptable - Flexes to new priorities without being rigid-intellectually, emotionally, and interpersonally. Adjusts quickly to changing priorities and can cope effectively with complexity. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Language Skills:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the industry groups.
Reasoning Ability:
Ability to create a long-term vision with a series of short-term implementation steps.
Computer Skills:To perform this job successfully, an individual should have knowledge of Microsoft Desktop tools (spreadsheet, presentation, & word processing software); database query tools; Billing, AMA & EMI records & Proposal Generation.
Location: Huntsville, AL
Website: http://deltacom.com
Career Center: http://deltacom.com/careers.asp
AA/EEO
REQUIREMENTS
See job description for more details

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