Auto Custom Finance Collector III- Pasadena, CA

JPMorgan Chase is a leading global financial services firm with assets of $1.1 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients.


If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase. Further information about careers at JPMorgan Chase can be found on our website: www.jpmorganchase.com.

As a collector, you will collect past due amounts on auto finance accounts, working with more difficult accounts (long term delinquent accounts and those not paid as promised.) You will locate and contact customers by telephone and mail, handle moderately difficult skip-trace assignments, assess the individual circumstances and decide upon an appropriate course of action. This will include determining reasons for non-payment, negotiating payment arrangements, offering suggestions to customers on how to meet their obligations and advising them as to the possible consequences of not meeting the obligations. You may also help develop restructuring plans to assist clients in resolving delinquency and avoiding reposession of vehicle. REQUIREMENTS
At least 2 years of telephone customer contact experience required High school diploma or GED preferred At least 2-3 years of collections experience required/ sub-prime experience preferred Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred Ability to learn rules, regulations, laws and methods of collection, skip tracing and due diligence Excellent analytical, communication, and negotiating skills Ability to work well on a team and focus on results; adaptable and flexible Solid PC experience and typing skills
JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V